Download Avaya Aura Call Center Elite Implementation and Maintenance.3304.CertDumps.2018-02-05.69q.tqb

Vendor: Avaya
Exam Code: 3304
Exam Name: Avaya Aura Call Center Elite Implementation and Maintenance
Date: Feb 05, 2018
File Size: 1 MB
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Demo Questions

Question 1
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
  1. It enables routing of calls to the agent that is most idle.
  2. It dynamically matches a customer to an optimal agent.
  3. It provides conditional routing of calls to agent queues.
  4. It allows for dynamic reporting of call center activities in custom methods.
  5. It uses advanced algorithms to efficiently route calls to agents.
Correct answer: BE
Explanation:
Reference Avaya Aura™ Call Center Feature Reference 6.0 page 78
Reference Avaya Aura™ Call Center Feature Reference 6.0 page 78
Question 2
What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center Elite? (Choose three.)
  1. Service Level Maximize
  2. Advocate
  3. Hunt Group
  4. Call Management System (CMS)
  5. Agent Selection (EAS)
Correct answer: ABE
Explanation:
Reference : Avaya Aura™ Call Center Feature Reference 6.0 Page 358Programming Call Vectors in Avaya Aura™ Call Center 6.0 Page 205
Reference : Avaya Aura™ Call Center Feature Reference 6.0 Page 358
Programming Call Vectors in Avaya Aura™ Call Center 6.0 Page 205
Question 3
A supervisor wants to endure that a specified group of agents logout at a specified time during the work week. 
How can this be accomplished?
  1. with After Call Work (ACW) Agent Considered Idle
  2. with Forced Agent Logout Time
  3. with Interruptible Aux Notification Timer (sec)
  4. with Maximum Time Agent in ACW before logout (sec)
Correct answer: B
Explanation:
Reference: Administering Avaya Aura™ Call Center Features 6.0 page 11
Reference: Administering Avaya Aura™ Call Center Features 6.0 page 11
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