Download Avaya Aura Communication Applications.7230X.PracticeTest.2019-02-08.55q.tqb

Vendor:	Avaya
Exam Code:	7230X
Exam Name:	Avaya Aura Communication Applications
Date:	Feb 08, 2019
File Size:	735 KB

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Demo Questions

Which statement about Avaya Tier 2/Business Partners is true?

They immediately escalate to Tier 3 as issue is encountered.
They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.

Correct answer: D

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.

Which 8D Methodology discipline covers this action?

Correct answer: C

Explanation:

Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf

Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

It is eight steps that guarantee a logical way to isolate an issue.
It is eight steps that ensure a faster time to resolution.
It is eight steps used to guarantee systems are operational after an implementation.
It is eight steps that define how to escalate third-party integration issues.
It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.

Correct answer: AE

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