Download Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam.7491X.PrepAway.2018-10-06.39q.vcex

Vendor: Avaya
Exam Code: 7491X
Exam Name: Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam
Date: Oct 06, 2018
File Size: 303 KB
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Demo Questions

Question 1
  
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver. 
What would cause calls to interflow to Denver?
  1. The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow
  2. The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow
  3. The route-to number command in step 6 in New York is allowing calls to interflow to Denver
  4. Step 8 in Denver should be a busy command
Correct answer: C
Question 2
Which two vector variable types are strictly global in scope? (Choose two.)
  1. stepcnt
  2. dow
  3. value
  4. ani
  5. collect
Correct answer: CE
Explanation:
Question 3
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. 
Which command would you use to do this?
  1. list trace stations
  2. list trace vector
  3. list trace trunk
  4. list trace trac
Correct answer: D
Question 4
A call center where agents handles customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. 
What feature would you suggest the call center offers a survey to the people who have called?
  1. VDN Return Destination
  2. VDN Interflow
  3. VDN Override
  4. VDN Vectors
Correct answer: A
Question 5
What property of the SET command makes the command unique when dealing with variables?
  1. The SET command allows variables to be manipulated using arithmetic and string operators 
  2. The SET command allows you to place calls in a particular queue
  3. The SET command allows a group of variables to follow a specific pattern
  4. The SET command reassigns variables to new values during the process of a vector
Correct answer: A
Question 6
  
Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?
  1. 876549432 
  2. 3876
  3. 9432
  4. 87654
Correct answer: A
Question 7
Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?
  1. MOD10
  2. ADD
  3. CATR
  4. SEL
Correct answer: A
Explanation:
Reference: https://downloads.avaya.com/elmodocs2/cms_r13/Supplement.pdf (p.24)
Reference: https://downloads.avaya.com/elmodocs2/cms_r13/Supplement.pdf (p.24)
Question 8
Which three server applications can be duplicated to provide a level of redundancy? (Choose three.)
  1. Integrated Data Server
  2. Application Management Server
  3. License Director Server
  4. XML Server
  5. Media Director
Correct answer: BCD
Explanation:
Question 9
A call center has two sets of server applications in the primary location, Seattle and in the secondary location, New York. In Seattle, a significant storm has shut down the offices and there is no electricity available. 
What happens with the call center?
  1. When the primary XML Server loses power, the secondary XML server in New York has to be manually set by the IT department. It then can signal to deliver work items to agents.
  2. When the primary XML Server loses power, the secondary XML server in New York will take a few seconds to automatically connect. It then can signal to deliver work items to agents.
  3. When the primary License Director Server loses power, the License Director server in New York automatically starts the XML and Media Director Servers to start routing contacts to agents.
  4. When the primary License Director Server loses power, the License Director server requires a manual restart to control the XML Server in New York. Contacts are then routed to agents.
Correct answer: B
Question 10
You are having problems with Avaya Aura® Call Center Elite Multichannel and you are considering a work around. 
In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?
  1. D4 – define escape points
  2. D2 – describe the problem
  3. D1 – establish a team
  4. D3 – develop interim containment actions 
  5. D5 – choose corrective actions
Correct answer: D
Explanation:
Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf
Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf
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