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Exam Designing Cisco Unified Contact Center Enterprise
Number 600-455
File Name Cisco.CertDumps.600-455.2018-01-16.1e.70q.vcex
Size 801 Kb
Posted January 16, 2018
Downloads 26

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Demo Questions

Question 1
In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains. Which two requirements must be met for the pair to work properly? (Choose two.)

  • A: All Cisco Finesse clients should be local to the Cisco Finesse servers.
  • B: All Cisco Finesse clients should connect to the server with IP address.
  • C: All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.
  • D: Primary and secondary Cisco Finesse servers should only communicate with IP address.
  • E: Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name.
Correct Answer: CE
Reference: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/installation/guide/CFIN_BK_C340F55E_00_cisco-finesse-installation-upgrade-1151/CFIN_BK_C340F55E_00_cisco-finesse-installation-upgrade-1151_chapter_01.html



Question 2
 
 
Refer to the exhibit. Which option describes Cisco UCCE on the UCS B Fabric Interconnection pair to the upstream network connectivity?

  • A: Have a cross-connect links scheme from the UCS B FL pair to the upstream Layer 2 switches as shown in Figure 1-2.
  • B: Any of the design options can be deployed with Cisco Unified CCE, but only one of those two options can be deployed within the entire solution.
  • C: Have a straight links scheme from the UCS B FL pair to the upstream Layer 2 switches as shown in Figure 1-1.
  • D: Both design options can be deployed with Cisco Unified CCE and you can include both design options within the solution.
Correct Answer: A



Question 3
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)

  • A: Both sides go in service for small period of time, Call Router Side A goes active after negotiations with Call Router Side B, Call Router Side B goes idle.
  • B: The Call Router Side B stays active, while the Call Router Side A goes idle.
  • C: There is no ability to make ICM configuration changes at Side B.
  • D: Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle.
  • E: The Call Router Side A stays active, while Call Router Side B goes idle.
Correct Answer: CE



Question 4
How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?

  • A: AES
  • B: MD5
  • C: TLS
  • D: SHA
Correct Answer: B
Reference: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_9_0_1/configuration/guide/UCCE_BK_I3E02C25_00_icm-security-best-practices-guide/CCMP_BK_I3E02C25_00_icm-security-best-practices-guide_chapter_01.html



Question 5
Which option describes when a call type is assigned to a call in the Cisco UCCE system?

  • A: when the call is routed to an agent
  • B: when the call terminates and data is written to the TCD table
  • C: when the call is first post-routed from Cisco Unified CVP
  • D: when a call-routing script hits the first Queue to Skill Group node
Correct Answer: C



Question 6
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which two options are those messages? (Choose two.)

  • A: single sign-on messages
  • B: device and call monitoring
  • C: SIP call control messages
  • D: service control
  • E: routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
Correct Answer: BE



Question 7
In the congestion control feature of Cisco Unified Contact Center Enterprise, which three options handle the calls that are to be throttled? (Choose three.)

  • A: Offer Courtesy Callback to the caller, then terminate the call.
  • B: Transfer the call to the Cisco Unified Communications Manager hunt group.
  • C: Treat the call with System Default Label.
  • D: Send a Release Message to the routing client.
  • E: Transfer calls to an available IVR port.
  • F: Terminate the call with a Dialog Fail or RouteEnd.
Correct Answer: CDF



Question 8
With Cisco UCCE, what is the maximum number of skill groups in a Cisco Finesse Queue gadget?

  • A: 15
  • B: 100
  • C: 20
  • D: 50
Correct Answer: D



Question 9
Which two functional limitations are Whisper Announcements subject to? (Choose two.)

  • A: CVP Transfers do not support Whisper Announcements.
  • B: While an announcement plays, you cannot put the call on hold, transfer, or conference, release the call; or request supervisor assistance.
  • C: Whisper Announcements do not support Silent Monitoring.
  • D: Whisper Announcements are not supported in a Mobile Agent deployment.
  • E: Announcements do not play when the router selects the agent through a label node.
Correct Answer: BE



Question 10
Which Cisco Unified Border Element configuration is correct when deployed with Cisco UCCE and Cisco Unified CVP?

  • A: You must use box-to-box Cisco Unified Border Element redundancy.
  • B: You must dedicate a voice gateway for VXML browser sessions.
  • C: You must configure Cisco Unified Border Element as media pass flow-through mode.
  • D: You must configure Cisco Unified Border Element as media pass flow-around mode.
Correct Answer: C






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