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Exam Designing Cisco Unified Contact Center Enterprise
Number 600-455
File Name Designing Cisco Unified Contact Center Enterprise.braindumps.600-455.2018-11-22.1e.58q.vcex
Size 633 Kb
Posted November 22, 2018
Downloads 12

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Demo Questions

Question 1
In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?

  • A: fully qualified domain name of the servers
  • B: physical MAC address of the NIC card from the Cisco Finesse servers
  • C: Certificate Signing Request
  • D: IP address of server
  • E: system ID of the server
Correct Answer: C



Question 2
When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

  • A: CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway
  • B: CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
  • C: CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
  • D: CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
Correct Answer: C



Question 3
For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ring back during transfer to agent for a scenario that involves SIP trunks?

  • A: replaces header script
  • B: normalization script
  • C: association script
  • D: transformation script
Correct Answer: B



Question 4
Which type of MTP is supported with Cisco Unified Mobile Agent?

  • A: MTP Pass-Through
  • B: MTP No Pass-Through
  • C: MTP Pass-Around
  • D: MTP No Pass-Around
Correct Answer: B



Question 5
Refer to the exhibit. 

  

In Cisco Finesse 10.0(x), when agents login into the desktop as a Mobile Agent, which number is used in the highlighted Extension field?

  • A: the local CTI port dialed number
  • B: the remote CTI port dialed number
  • C: agent PSTN number (accessible from CUCM/GW)
  • D: agent ID
  • E: agent reservation script dialed number
Correct Answer: A



Question 6
Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)

  • A: Cisco Unified CCE supports only one agent ACD line on the IP phone.
  • B: The ACD line on the IP phone may have voicemail or call forwarding defined.
  • C: In a typical call center, the ACD line is the first line on the phone to make it easier for the agent to forward inbound ACD calls.
  • D: The agent state changes based on the activity of the ACD line.
  • E: If the agent picks up the phone to place a call, the agent is put into ready mode.
Correct Answer: AD



Question 7
In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement about the Cisco Unified Communications Manager peripheral gateway duplex pair is true?

  • A: Each side of the peripheral gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.
  • B: The peripheral gateway private network may be shared with any other private connections-- peripheral gateways or call routers/loggers.
  • C: The peripheral gateway may use the highly available WAN connection between the sites (visible network) for all traffic--visible and private.
  • D: The peripheral gateways must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.
Correct Answer: B



Question 8
Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

  • A: Add a redundant device pool to the Cisco Unified CallManager Group configuration.
  • B: Add a second TFTP server to the cluster.
  • C: Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.
  • D: Use an SRST reference in the device pool.
Correct Answer: C



Question 9
To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?

  • A: route pattern
  • B: agent IP phone
  • C: CTI route point
  • D: translation pattern
  • E: translation route
Correct Answer: C



Question 10
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)

  • A: The Call Router Side B stays active, while the Call Router Side A goes idle.
  • B: The Call Router Side A stays active, while Call Router Side B goes idle.
  • C: There is no ability to make ICM configuration changes.
  • D: Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle.
  • E: The system operates as it did prior to failure.
Correct Answer: BC






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