Download Designing Cisco Unified Contact Center Enterprise.test-king.600-455.2018-09-28.1e.58q.vcex

Download Exam

File Info

Exam Designing Cisco Unified Contact Center Enterprise
Number 600-455
File Name Designing Cisco Unified Contact Center Enterprise.test-king.600-455.2018-09-28.1e.58q.vcex
Size 636 Kb
Posted September 28, 2018
Downloads 18

How to open VCEX & EXAM Files?

Files with VCEX & EXAM extensions can be opened by ProfExam Simulator.

Download
ProfExam Simulator

Purchase
Coupon: EXAM_HUB

Discount: 20%

ProfExam Simulator ProfExam Simulator ProfExam Simulator ProfExam Simulator ProfExam Simulator
 
 


Demo Questions

Question 1
In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?

  • A: fully qualified domain name of the servers
  • B: physical MAC address of the NIC card from the Cisco Finesse servers
  • C: Certificate Signing Request
  • D: IP address of server
  • E: system ID of the server
Correct Answer: C



Question 2
When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

  • A: CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway
  • B: CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
  • C: CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
  • D: CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
Correct Answer: C



Question 3
For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ring back during transfer to agent for a scenario that involves SIP trunks?

  • A: replaces header script
  • B: normalization script
  • C: association script
  • D: transformation script
Correct Answer: B



Question 4
Which type of MTP is supported with Cisco Unified Mobile Agent?

  • A: MTP Pass-Through
  • B: MTP No Pass-Through
  • C: MTP Pass-Around
  • D: MTP No Pass-Around
Correct Answer: B



Question 5
Refer to the exhibit. 

  

In Cisco Finesse 10.0(x), when agents login into the desktop as a Mobile Agent, which number is used in the highlighted Extension field?

  • A: the local CTI port dialed number
  • B: the remote CTI port dialed number
  • C: agent PSTN number (accessible from CUCM/GW)
  • D: agent ID
  • E: agent reservation script dialed number
Correct Answer: A



Question 6
Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)

  • A: Cisco Unified CCE supports only one agent ACD line on the IP phone.
  • B: The ACD line on the IP phone may have voicemail or call forwarding defined.
  • C: In a typical call center, the ACD line is the first line on the phone to make it easier for the agent to forward inbound ACD calls.
  • D: The agent state changes based on the activity of the ACD line.
  • E: If the agent picks up the phone to place a call, the agent is put into ready mode.
Correct Answer: AD



Question 7
In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement about the Cisco Unified Communications Manager peripheral gateway duplex pair is true?

  • A: Each side of the peripheral gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.
  • B: The peripheral gateway private network may be shared with any other private connections-- peripheral gateways or call routers/loggers.
  • C: The peripheral gateway may use the highly available WAN connection between the sites (visible network) for all traffic--visible and private.
  • D: The peripheral gateways must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.
Correct Answer: B



Question 8
Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

  • A: Add a redundant device pool to the Cisco Unified CallManager Group configuration.
  • B: Add a second TFTP server to the cluster.
  • C: Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.
  • D: Use an SRST reference in the device pool.
Correct Answer: C



Question 9
To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?

  • A: route pattern
  • B: agent IP phone
  • C: CTI route point
  • D: translation pattern
  • E: translation route
Correct Answer: C



Question 10
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)

  • A: The Call Router Side B stays active, while the Call Router Side A goes idle.
  • B: The Call Router Side A stays active, while Call Router Side B goes idle.
  • C: There is no ability to make ICM configuration changes.
  • D: Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle.
  • E: The system operates as it did prior to failure.
Correct Answer: BC






CONNECT US


ProfExam
PROFEXAM WITH A 20% DISCOUNT

You can buy ProfExam with a 20% discount..

Get Now!


HOW TO OPEN VCEX AND EXAM FILES

Use ProfExam Simulator to open VCEX and EXAM files
ProfExam Screen



HOW TO OPEN VCE FILES

Use VCE Exam Simulator to open VCE files
Avanaset