Download Implementing andSupporting Cisco Unified Contact Center Enterprise.actualtests.600-460.2019-12-04.1e.57q.vcex

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Exam Implementing andSupporting Cisco Unified Contact Center Enterprise
Number 600-460
File Name Implementing andSupporting Cisco Unified Contact Center Enterprise.actualtests.600-460.2019-12-04.1e.57q.vcex
Size 651 Kb
Posted December 04, 2019
Downloads 12

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Demo Questions

Question 1
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?

  • A: agent device, network VRU, ringtone, error
  • B: ICM dialed number, network VRU, ring back, error
  • C: agent device, CUCM VRU, ringtone, survivability
  • D: ICM dialed number plan, network VRU, ringtone, error
  • E: agent device, network VRU, ringtone, survivability
Correct Answer: A



Question 2
Using queuing at the edge with SigDigits, which option describes what "param sigdigits 3" on the bootstrap service accomplishes?

  • A: Prefix three digits to the dialed number at the end.
  • B: Suffix three digits to dialed number.
  • C: Truncate three digits from dialed number.
  • D: Consider only the first three digits from the dial number.
Correct Answer: C



Question 3
Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)

  • A: You can enable hyper-threading at the hypervisor level.
  • B: You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM.
  • C: You can enable hyper-threading at the Guest OS level.
  • D: You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.
  • E: You cannot enable hyper-threading at the hypervisor level.
Correct Answer: CE



Question 4
You have deployed a VXML application named MyVXMLApp.  
Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?

  • A: appname=MyVXMLApp
  • B: app=MyVXMLapp
  • C: vxmlapp=MyVXMLApp
  • D: application=MyVXMLApp
Correct Answer: D



Question 5
Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? (Choose three.)

  • A: Courtesy Callback
  • B: recording a .wav file
  • C: FTP a file
  • D: Emergency Contact Center closure
  • E: agent whisper
  • F: IVR Outbound option
  • G: agent greeting
Correct Answer: ABC



Question 6
Which option is needed to configure "user.microapp.media_server="http://mediaserver" value on Cisco Unified Contact Center Enterprise scripts?

  • A: Cisco Unified Customer Voice Portal to route calls to "mediaserver"
  • B: mapping an IP address to hostname on Cisco Unified Contact Center Enterprise
  • C: mapping an IP address to hostname on VXML gateway
  • D: no default "mediaserver" in Cisco Unified CVP configuration
Correct Answer: C



Question 7
Refer to the exhibit. 

  

The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

  • A: dial peer configured for survey DN
  • B: dialed number configured for UCCE scripts
  • C: route pattern configured for survey DN
  • D: dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
  • E: dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
Correct Answer: B



Question 8
Which tool is available to expand the size of Cisco Unified ICM databases?

  • A: Microsoft SQL Studio
  • B: DBExpand
  • C: database sizing utility
  • D: ICMDBA
Correct Answer: D



Question 9
Which tool can be used to monitor Cisco Unified Communications Manager statistics?

  • A: Real-Time Monitoring Tool
  • B: Operations Console
  • C: Performance Monitor
  • D: Cisco Unified Contact Center Domain Manager
Correct Answer: A



Question 10
The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page.  
Which three devices show an operating status? (Choose three.)

  • A: Cisco Unified Communications Manager
  • B: Cisco Unified CVP reporting server
  • C: SIP proxy server
  • D: Cisco Unified CVP call server
  • E: Cisco Unified Contact Center Enterprise server
  • F: VXML gateway
  • G: Cisco Unified CVP VXML server
Correct Answer: BDG






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