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Exam Implementing andSupporting Cisco Unified Contact Center Enterprise
Number 600-460
File Name Implementing andSupporting Cisco Unified Contact Center Enterprise.selftestengine.600-460.2019-07-02.1e.48q.vcex
Size 880 Kb
Posted July 02, 2019
Downloads 13

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Demo Questions

Question 1
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)

  • A: Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
  • B: Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
  • C: Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
  • D: Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
  • E: For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.



Question 2
Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

  • A: dbagent
  • B: opcs
  • C: ccagent
  • D: mds



Question 3
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

  • A: 100 ms, 3 heartbeats
  • B: 100 ms, 5 heartbeats
  • C: 400 ms, 3 heartbeats
  • D: 400 ms, 5 heartbeats
  • E: The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator



Question 4
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)

  • A: Time zone was changed.
  • B: Secondary DNS was changed.
  • C: Hostname was changed.
  • D: Number of historical reports exceeded the system limits.
  • E: Cisco Unified Intelligence Center Publisher is not in service.
  • F: IP address was changed.
  • G: Primary NTP server was changed.
  • H: Number of concurrent real-time reports exceeded the system limits.



Question 5
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?

  • A: Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
  • B: Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
  • C: Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
  • D: Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.



Question 6
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?

  • A: agent device, network VRU, ringtone, error
  • B: ICM dialed number, network VRU, ring back, error
  • C: agent device, CUCM VRU, ringtone, survivability
  • D: ICM dialed number plan, network VRU, ringtone, error
  • E: agent device, network VRU, ringtone, survivability



Question 7
Using queuing at the edge with SigDigits, which option describes what "param sigdigits 3" on the bootstrap service accomplishes?

  • A: Prefix three digits to the dialed number at the end.
  • B: Suffix three digits to dialed number.
  • C: Truncate three digits from dialed number.
  • D: Consider only the first three digits from the dial number.



Question 8
Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?

  • A: You check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
  • B: You do not need to check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
  • C: You can add more disks to the Cisco UCS C-Series TRCs to meet IOPS requirements.
  • D: You cannot add more disks, but you can connect the Cisco UCS C-Series TRC to the SAN in the network to meet IOPS requirements.



Question 9
Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

  • A: ICM Organizational Unit
  • B: ICM facility
  • C: ICM User Group policy
  • D: ICM Security policy
  • E: ICM instance
  • F: ICM agent users



Question 10
Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

  • A: Call Type
  • B: Precision Queue
  • C: Skill Group
  • D: Percent Allocation






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