Download ITIL 4 Foundation.certleader.ITILFND_V4.2023-07-31.1e.74q.vcex
Download ExamFile Info
| Exam | ITIL 4 Foundation |
| Number | ITILFND_V4 |
| File Name | ITIL 4 Foundation.certleader.ITILFND_V4.2023-07-31.1e.74q.vcex |
| Size | 33 Kb |
| Posted | July 31, 2023 |
| Downloads | 65 |
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Demo Questions
Question 1
Which service management dimension is focused on activities and how these are coordinated?
- A: Partners and suppliers
- B: Information and technology
- C: Value streams and processes
- D: Organizations and people
Question 2
Which is a purpose of the 'service desk' practice?
- A: To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
- B: To capture demand for incident resolution and service requests
- C: To set clear business-based targets for service performance
- D: To maximize the number of successful IT changes by ensuring risks are properly assessed
Question 3
Which term is used to describe the prediction and control of income and expenditure within an organization?
- A: Charging
- B: Governance
- C: Budgeting
- D: Accounting
Question 4
What should be used to set user expectations for request fulfilment times?
- A: The consumer demand for the service
- B: The time that the customer indicates for service delivery
- C: The service levels of the supplier
- D: The time needed to realistically deliver the service
Question 5
Which practice identifies metrics that reflect a customer experience of a service?
- A: Continual improvement
- B: Service level management
- C: Service desk
- D: Problem management
Question 6
What is the starting point for optimization?
- A: Standardizing practices and services
- B: Determining where the most positive impact would be
- C: Securing stakeholder engagement
- D: Understanding the vision and objectives of the organization
Question 7
Which dimension of service management considers governance, management, and communication?
- A: Organizations and people
- B: Information and technology
- C: Partners and suppliers
- D: Value streams and processes
Question 8
Which ITIL practice has a purpose that includes reducing the likelihood of incidents?
- A: Change control
- B: Continual improvement
- C: Problem management
- D: Service desk
Question 9
What should a release policy include?
- A: The process owner and process manager for each type of release
- B: The roles and responsibilities for incident and problem resolution
- C: The naming convention and expected frequency of each type of release
- D: The naming convention for all configuration items (CI) recorded in the configuration management system(CMS)
Question 10
Which guiding principle recommends collecting data before deciding what can be re-used?
- A: Focus on value
- B: Keep it simple and practical
- C: Start where you are
- D: Progress interactively with feedback
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