Download ITIL 4 Foundation.prepaway.ITILFND_V4.v4-0.2020-05-03.1e.155q.vcex
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| Exam | ITIL 4 Foundation |
| Number | ITILFND_V4 |
| File Name | ITIL 4 Foundation.prepaway.ITILFND_V4.v4-0.2020-05-03.1e.155q.vcex |
| Size | 105 Kb |
| Posted | May 03, 2020 |
| Downloads | 12 |
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Demo Questions
Question 1
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
- A: Progress iteratively with feedback
- B: Keep is simple and practical
- C: Start where you are
- D: Focus on value
Question 2
Which practice has a purpose that includes ensuring that risks have been properly assessed?
- A: Service configuration management
- B: Problem management
- C: Service level management
- D: Change control
Question 3
When should a full risk assessment and authorization be carried out for a standard change?
- A: Each time the standard change is implemented
- B: When the procedure for the standard change is created
- C: At least once a year
- D: When an emergency change is requested
Question 4
Which statement about emergency changes is CORRECT?
- A: The testing of emergency can be eliminated in order to implement the change quickly
- B: The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
- C: Emergency changes should be authorized and implemented as service requests
- D: Emergency changes must be fully documented before authorization and implementation
Question 5
Which practice coordinates the classification, ownership and communication of service requests and incidents?
- A: Supplier management
- B: Service desk
- C: Problem management
- D: Relationship management
Question 6
What is warranty?
- A: Assurance that a product or service will meet agreed requirements
- B: The amount of money spent on a specific activity or resource
- C: The functionality offered by a product or service to meet a particular need
- D: The perceived benefits, usefulness and importance of something
Question 7
Which is part of service provision?
- A: The management of resources configured to deliver the service
- B: The management of resources needed to consume the service
- C: The grouping of one or more services based on one or more products
- D: The joint activities performed to ensure continual value co-creation
Question 8
Which statement about a ‘continual improvement register’ is CORRECT?
- A: It should be managed at the senior level of the organization
- B: It should be used to capture user demand
- C: There should only be one for the whole organization
- D: It should be re-prioritized as ideas are documented
Question 9
What are ’engage’, ‘plan’ and ‘improve’ examples of?
- A: Service value chain activities
- B: Service level management
- C: Service value chain inputs
- D: Change control
Question 10
Which statement about outcomes is CORRECT?
- A: An outcome can be enabled by more than one output
- B: Outcomes are how the service performs
- C: An output can be enabled by one or more outcomes
- D: An outcome is a tangible or intangible activity
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