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Exam ITIL 4 Foundation
File Name ITIL 4 Foundation.prepaway.ITILFND_V4.v4-0.2020-05-03.1e.155q.vcex
Size 105 Kb
Posted May 03, 2020
Downloads 12

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Demo Questions

Question 1
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

  • A: Progress iteratively with feedback
  • B: Keep is simple and practical
  • C: Start where you are
  • D: Focus on value

Question 2
Which practice has a purpose that includes ensuring that risks have been properly assessed?

  • A: Service configuration management
  • B: Problem management
  • C: Service level management
  • D: Change control

Question 3
When should a full risk assessment and authorization be carried out for a standard change?

  • A: Each time the standard change is implemented
  • B: When the procedure for the standard change is created
  • C: At least once a year
  • D: When an emergency change is requested

Question 4
Which statement about emergency changes is CORRECT?

  • A: The testing of emergency can be eliminated in order to implement the change quickly
  • B: The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
  • C: Emergency changes should be authorized and implemented as service requests 
  • D: Emergency changes must be fully documented before authorization and implementation

Question 5
Which practice coordinates the classification, ownership and communication of service requests and incidents?

  • A: Supplier management
  • B: Service desk
  • C: Problem management
  • D: Relationship management

Question 6
What is warranty?

  • A: Assurance that a product or service will meet agreed requirements
  • B: The amount of money spent on a specific activity or resource
  • C: The functionality offered by a product or service to meet a particular need
  • D: The perceived benefits, usefulness and importance of something

Question 7
Which is part of service provision?

  • A: The management of resources configured to deliver the service
  • B: The management of resources needed to consume the service
  • C: The grouping of one or more services based on one or more products
  • D: The joint activities performed to ensure continual value co-creation

Question 8
Which statement about a ‘continual improvement register’ is CORRECT?

  • A: It should be managed at the senior level of the organization
  • B: It should be used to capture user demand
  • C: There should only be one for the whole organization
  • D: It should be re-prioritized as ideas are documented

Question 9
What are ’engage’, ‘plan’ and ‘improve’ examples of?

  • A: Service value chain activities
  • B: Service level management
  • C: Service value chain inputs
  • D: Change control

Question 10
Which statement about outcomes is CORRECT?

  • A: An outcome can be enabled by more than one output
  • B: Outcomes are how the service performs
  • C: An output can be enabled by one or more outcomes
  • D: An outcome is a tangible or intangible activity



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