Consider this business use case:
Responses to account opening requests are required within 24 hours of receipt. Due to seasonal fluctuations, response times may be adjusted at the discretion of business managers.
You create a service level agreement (SLA) to monitor response times. Which solution allows adjusting the response times on demand?
- A: Delegate the SLA to the business managers so they can configure seasonal adjustments
- B: Plan a release cycle for updating the SLA for each of the expected seasonal adjustments
- C: Create multiple circumstances of the SLA to account for the seasonal adjustments
- D: Define the response times using property values that are circumstanced to account for the seasonal adjustments