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Exam Implementing andSupporting Cisco Unified Contact Center Enterprise
Number 600-460
File Name Implementing andSupporting Cisco Unified Contact Center Enterprise.CertDumps.600-460.2019-08-15.1e.79q.vcex
Size 517 Kb
Posted August 15, 2019
Downloads 15

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Demo Questions

Question 1
Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)

  • A: You can enable hyper-threading at the hypervisor level. 
  • B: You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM. 
  • C: You can enable hyper-threading at the Guest OS level. 
  • D: You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM. 
  • E: You cannot enable hyper-threading at the hypervisor level.



Question 2
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

  • A: configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer 
  • B: configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway 
  • C: install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway 
  • D: install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer



Question 3
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)

  • A: Time zone was changed. 
  • B: Secondary DNS was changed. 
  • C: Hostname was changed. 
  • D: Number of historical reports exceeded the system limits. 
  • E: Cisco Unified Intelligence Center Publisher is not in service. 
  • F: IP address was changed. 
  • G: Primary NTP server was changed. 
  • H: Number of concurrent real-time reports exceeded the system limits.



Question 4
Which three rules apply when configuring agent teams? (Choose three.)

  • A: An agent can be a member of only one agent team. 
  • B: An agent can be a member of multiple agent teams. 
  • C: An agent team can have only one primary supervisor. 
  • D: An agent team can have multiple primary supervisors. 
  • E: All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral. 
  • F: All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals. 
  • G: An agent team can have only one primary supervisor but can be a member of multiple teams. 
  • H: An agent team can have multiple primary supervisors but can only be a member of one teams.



Question 5
What must be enabled when configuring voice gateways to support SIP dialers?

  • A: 100rel 
  • B: signaling forward unconditional 
  • C: 200rel 
  • D: signaling forward 100



Question 6
Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

  • A: ICM Organizational Unit 
  • B: ICM facility 
  • C: ICM User Group policy 
  • D: ICM Security policy 
  • E: ICM instance 
  • F: ICM agent users



Question 7
Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

  • A: Call Type
  • B: Precision Queue 
  • C: Skill Group 
  • D: Percent Allocation



Question 8
Which list of scripting objects is valid in a Consider If formula for Precision Queue?

  • A: Call, Attribute, SkillGroup, Call Type 
  • B: Call, PQ, SkillGroup, Call Type 
  • C: Call Type, PQ, Attribute, Call 
  • D: Call, Call Type, Proficiency, SkillGroup



Question 9
Which two statements about Precision Queues are true? (Choose two.)

  • A: At least one step must be configured for a Precision Queue. 
  • B: A Consider If statement may be configured in any step. 
  • C: A Wait Time may be configured in any step except for the last step. 
  • D: Either ICM Skill Groups or Precision Queues must be utilized within an ICM instance -- not both. 
  • E: Precision Queues can be configured for usage in agent-based inbound campaigns.



Question 10
You have deployed a VXML application named MyVXMLApp. Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?

  • A: appname=MyVXMLApp 
  • B: app=MyVXMLapp 
  • C: vxmlapp=MyVXMLApp 
  • D: application=MyVXMLApp






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