Download Cisco Customer Success Manager.820-605.VCEplus.2024-08-07.56q.tqb
| Vendor: | Cisco |
| Exam Code: | 820-605 |
| Exam Name: | Cisco Customer Success Manager |
| Date: | Aug 07, 2024 |
| File Size: | 465 KB |
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Demo Questions
Question 1
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media. In which stage is the customer?
- Adoption
- Optimize
- Expand
- Advocate
Correct answer: D
Question 2
What are two examples of leveraging data to identify a customer barrier? (Choose two.)
- evaluating feedback from the customer operations team
- providing training recommendations
- reviewing installed base details
- consulting the health index
- noting change in customer executive team
Correct answer: CD
Question 3
The Chief Information Officer (CIO) of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed for over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?
- Adopt a lifecycle approach with a proactive review of service performance against KPIs.
- Have the CSM define how value should be measured at the end of the contract period.
- Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.
- Have the CIO define a clear IT strategy and implement the suggestions immediately.
Correct answer: A
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