Download ITIL Foundation (ITILF).Passcertification.ITILF.2019-05-07.1e.312q.vcex

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Exam ITIL Foundation
Number ITILF
File Name ITIL Foundation (ITILF).Passcertification.ITILF.2019-05-07.1e.312q.vcex
Size 265 Kb
Posted May 07, 2019
Downloads 14

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Demo Questions

Question 1
Which of these statements about resources and capabilities is CORRECT?

  • A: Resources are types of service asset and capabilities are not
  • B: Resources and capabilities are both types of service asset
  • C: Capabilities are types of service asset and resources are not
  • D: Neither capabilities nor resources are types of service asset

Question 2
Within service design, what is the key output handed over to service transition? 

  • A: Measurement, methods and metrics
  • B: Service design package
  • C: Service portfolio design
  • D: Process definitions

Question 3
What should a service always deliver to customers?

  • A: Applications
  • B: Infrastructure
  • C: Value
  • D: Resources

Question 4
Which process is responsible for the availability, confidentiality and integrity of data?

  • A: Service catalogue management
  • B: Service asset and configuration management
  • C: Change management
  • D: Information security management

Question 5
Availability management is directly responsible for the availability of which of the following?

  • A: IT services and components
  • B: IT services and business processes
  • C: Components and business processes
  • D: IT services, components and business processes

Question 6
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

  • A: Configuration baseline
  • B: Project baseline
  • C: Change baseline
  • D: Asset baseline

Question 7
Which of the following BEST describes the purpose of access management?

  • A: To provide a channel for users to request and receive standard services
  • B: Provides the rights for users to be able to use a service or group of services
  • C: To prevent problems and resulting Incidents from happening
  • D: To detect security events and make sense of them

Question 8
Which of the following are reasons why ITIL is successful? 
ITIL is vendor neutral 
It does not prescribe actions 
ITIL represents best practice

  • A: All of the above
  • B: 1 and 3 only
  • C: 1 and 2 only
  • D: 2 and 3 only

Question 9
Which one of the following includes four stages called Plan, Do, Check and Act?

  • A: The Deming Cycle
  • B: The continual service improvement approach
  • C: The seven-step improvement process
  • D: The service lifecycle

Question 10
The consideration of value creation is a principle of which stage of the service lifecycle?

  • A: Continual service improvement
  • B: Service strategy
  • C: Service design
  • D: Service transition 



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