Download Mac Service Certification.9L0-012.Prep4Sure.2018-10-29.55q.tqb

Vendor: Apple
Exam Code: 9L0-012
Exam Name: Mac Service Certification
Date: Oct 29, 2018
File Size: 641 KB
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Demo Questions

Question 1
You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of 
the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws 
impact that repair? 
  1. You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers
  2. Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer
  3. Complete the set of three modification tests as specified in GSX prior to opening the computer
  4. Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs
Correct answer: C
Explanation:
Reference: http://tim.id.au/laptops/apple/imac/imac_27_mid10.pdf
Reference: http://tim.id.au/laptops/apple/imac/imac_27_mid10.pdf
Question 2
  
Examine the image. You have a cable with a connector of this shape. What type of cable might this be? SELECT TWO.
  1. Thunderbolt
  2. Mini DisplayPort
  3. USB 2.0
  4. FireWire800
  5. Mini DVI
Correct answer: AB
Explanation:
Reference: http://arstechnica.com/apple/2011/02/thunderbolt-smokes-usb-firewire-with-10gbps-throughput/
Reference: http://arstechnica.com/apple/2011/02/thunderbolt-smokes-usb-firewire-with-10gbps-throughput/
Question 3
Remaining residue from Very High Bond (VHB) adhesive should only be removed with which of the following:
  1. VHB solvent
  2. Nail polish remover
  3. Isopropyl alcohol wipes
  4. VHB neutralizer
  5. Liquid acid neutralizer
Correct answer: BC
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