Download Apple Service Fundamentals.SVC-16A.Pass4Sure.2018-06-20.34q.vcex

Vendor: Apple
Exam Code: SVC-16A
Exam Name: Apple Service Fundamentals
Date: Jun 20, 2018
File Size: 167 KB
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Demo Questions

Question 1
Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)?
  1. Lift the mylar cover on the SSD.
  2. Peel back the thermal pad on the SSD
  3. On the top case.
  4. On the back of the SSD cable
Correct answer: A
Question 2
Remaining residue from Very High Bond (VHB) adhesive should only be removed with which of the following:
  1. VHB solvent
  2. Nail polish remover 
  3. Isopropyl alcohol wipes
  4. VHB neutralizer
  5. Liquid acid neutralizer
Correct answer: BC
Explanation:
Question 3
Which of the following utilities helps to diagnose wireless network issues and is only available when running OS X v10.8.4 or later?
  1. Network Utility
  2. Network Diagnostics
  3. Wireless Diagnostics
  4. Network Setup Assistant
Correct answer: C
Question 4
Which of the following measurements is an example of an appropriate use of a Multimeter when troubleshooting a Mac?
  1. Measure logic board battery voltage.
  2. Measure amount of ESD voltage in the area.
  3. Measure digital signals on the main processor.
  4. Measure amount of AC volts going to the hard drive or SSD.
Correct answer: D
Question 5
What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?
  1. 64 GB
  2. 32 GB
  3. 16 GB
  4. 8 GB 
Correct answer: D
Question 6
Which THREE of the following items are appropriate to use for ESD prevention?
  1. Metal work surface
  2. Power supply discharge tool
  3. Grounded work mat 
  4. Wrist strap and cord
  5. Wireless wrist strap
  6. Static-shielding bags
Correct answer: CDF
Question 7
Examine the image. 
  
Why is it important to remove the two depicted screws when replacing the hard drive in a MacBook Pro (15-inch, Mid 2012)?
  1. You cannot remove the connector on the hard drive if you do not remove these screws.
  2. You cannot remove the battery cable with these screws installed.
  3. You will prevent strain on the hard drive flex cable by removing them.
  4. You will damage the logic board if you do not remove these screws.
Correct answer: A
Question 8
Before leaving your bench to take a logic board to a storage place, where should you place the logic board?
  1. On top of an ESD shielding bag
  2. Inside an ESD shielding bag
  3. Inside a cardboard box
  4. On a metal table
Correct answer: B
Explanation:
 
 
Question 9
Identify the memory module technology used by the MacBook Air (11-inch, Mid 2013) and MacBook Air (13-inch, Mid 2013).
  1. DDR3L
  2. LPDDR3
  3. DDRPC3
  4. PLDDR3
Correct answer: A
Question 10
If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear housing, with what will you secure the broken display?
  1. Glue
  2. Very High Bond (VHB) adhesive
  3. Packing tape
  4. Thermal compound
  5. Painters tape
Correct answer: C
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