Download Apple Service Fundamentals Exam.SVC-19A.SelfTestEngine.2020-03-18.42q.vcex

Vendor: Apple
Exam Code: SVC-19A
Exam Name: Apple Service Fundamentals Exam
Date: Mar 18, 2020
File Size: 58 KB

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Demo Questions

Question 1
Examine the image. 
  
Which feature in macOS is opened by clicking on this dock icon?
  1. System Preferences
  2. Launchpad
  3. Finder
  4. Spotlight
Correct answer: B
Explanation:
Reference: https://support.apple.com/en-us/HT202635
Reference: https://support.apple.com/en-us/HT202635
Question 2
Technician Tommy is replacing a logic board on a Mac mini. Which of the following should he hold when handling the logic board?
  1. Any components
  2. The heat sinks
  3. The connectors
  4. The edges of the logic board
Correct answer: D
Explanation:
Reference: https://www.ifixit.com/Guide/Mac+mini+Late+2014+Logic+Board+Replacement/33077
Reference: https://www.ifixit.com/Guide/Mac+mini+Late+2014+Logic+Board+Replacement/33077
Question 3
A computer service technician says, "I don't use ESD precautions and have never had a problem." 
Which of the following is the correct response to this statement?
  1. ESD damage may not appear immediately.
  2. ESD happens only to inexperienced technicians.
  3. ESD only occurs in very rare circumstances.
  4. ESD damage is really not as bad as everyone thinks.
Correct answer: C
Explanation:
Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge
Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge
Question 4
Which equipment is used to check if an AC power outlet is properly grounded?
  1. A conductive workbench mat
  2. A ground polarity tester
  3. A grounding cord with alligator clips
  4. A nylon probe tool (black stick)
Correct answer: C
Question 5
April states she would like to use the cellular network from her iPhone to access the Internet for free on her Mac. What true statement can you give April?
  1. "Personal Hotspot can come with additional charges. You should contact your carrier."
  2. "You must enable Personal Hotspot on your iPhone before the feature can work for free."
  3. "Personal Hotspot only works on CDMA networks."
  4. "Personal Hotspot is a great way to access the Internet for free!"
Correct answer: A
Question 6
Which of the following are required to setup iTunes backup with an iPhone 8? (–°hoose two.)
  1. Encrypted volume on Mac or PC
  2. Lightning to USB Cable
  3. iCloud account
  4. Computer compatible with iTunes
  5. iTunes Store account
Correct answer: CE
Explanation:
Reference: https://support.apple.com/guide/itunes/back-up-your-ios-or-ipados-device-itns3280/windows
Reference: https://support.apple.com/guide/itunes/back-up-your-ios-or-ipados-device-itns3280/windows
Question 7
In which of the following circumstances should a technician ensure that he or she is grounded to minimize ESD?
  1. The technician is conducting a current test on a device.
  2. The technician is working on a device that is plugged in to AC power.
  3. The technician is cleaning the display on a device after reassembly.
  4. The technician is replacing a circuit board inside a device.
Correct answer: D
Question 8
Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?
  1. Turn off iPhone Cellular Calls in iCloud preferences.
  2. Turn off iPhone Cellular Calls in System Preferences.
  3. Turn off iPhone Cellular Calls in FaceTime preferences.
  4. Turn off iPhone Cellular Calls in Messages preferences.
Correct answer: C
Explanation:
Reference: https://discussions.apple.com/thread/6836476
Reference: https://discussions.apple.com/thread/6836476
Question 9
Which of the following is an ESD precaution that must be taken when working with Apple devices?
  1. Use polyester foam mats to ground the workbench.
  2. Do not place internal components on metal surfaces.
  3. Pick up circuit boards using their connectors.
  4. When handling internal components, wear synthetic materials.
Correct answer: B
Explanation:
Reference: http://www.peachpit.com/articles/article.aspx?p=760956
Reference: http://www.peachpit.com/articles/article.aspx?p=760956
Question 10
What are the features of using iCloud as a backup method for an iOS device?
  1. Always encrypts backups.
  2. Backups can be encrypted or un-encrypted.
  3. Offers up to 200 TB of storage.
  4. The customer can make backups over cellular networks.
Correct answer: B
Explanation:
Reference: https://www.pcworld.com/article/2154792/backups-via-icloud-or-itunes-the-crucial-differences-that-affect-your-data.html
Reference: https://www.pcworld.com/article/2154792/backups-via-icloud-or-itunes-the-crucial-differences-that-affect-your-data.html
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