Download Avaya Aura Experience Portal with POM Implementation and Maintenance Exam.3314.ExamTopics.2025-12-16.15q.tqb
| Vendor: | Avaya |
| Exam Code: | 3314 |
| Exam Name: | Avaya Aura Experience Portal with POM Implementation and Maintenance Exam |
| Date: | Dec 16, 2025 |
| File Size: | 45 KB |
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Demo Questions
Question 1
Which three roles are "templated" roles in Avaya Aura® Experience Portal (AAEP)? (Choose three.)
- Auditor
- Security Manager
- Supervisor
- User Manager
- Privacy Manager
Correct answer: ABD
Question 2
ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call.
Which two conditions would explain why the call was re-queued? (Choose two.)
- Best Service Routing (BSR) Polling to Avaya Aura® Communication Manager (AACM) failed.
- The ICR CCA received incomplete routing information from ICR Core.
- There was a spike in the Estimated Wait Time (EWT).
- The Queue Position increase was more than the configured Queue Position Spike Difference.
Correct answer: AB
Explanation:
Reference:https://downloads.avaya.com/css/P8/documents/100176438 Reference:
https://downloads.avaya.com/css/P8/documents/100176438
Question 3
In a geographical redundant configuration for Proactive Outreach Manager (POM), zone A fails and the campaign is taken over by zone B.
Which licenses are going to be used when running the campaign in the fail-over zone B?
- The licenses of both zone A and B are available to all campaigns now running in zone B
- The licenses of zone A
- The licenses of zone B
- A geo redundant license must be installed
Correct answer: C
Explanation:
When you mark a zone state as down, and assign a failover zone, the licenses of the nonfunctional zone are not used by the failover zone. Campaigns running in the nonfunctional zone share the licenses of the failover zone.You must manually reduce the licenses of the nonfunctional zone and increase the licenses of the failover zone, provided the failover zone has adequate resources. The failover zone should have all the organizations as that of the nonfunctional zone so that you can allocate the licenses to the organizations.Reference:https://downloads.avaya.com/css/P8/documents/100178574 When you mark a zone state as down, and assign a failover zone, the licenses of the nonfunctional zone are not used by the failover zone. Campaigns running in the nonfunctional zone share the licenses of the failover zone.
You must manually reduce the licenses of the nonfunctional zone and increase the licenses of the failover zone, provided the failover zone has adequate resources. The failover zone should have all the organizations as that of the nonfunctional zone so that you can allocate the licenses to the organizations.
Reference:
https://downloads.avaya.com/css/P8/documents/100178574
Question 4
Which statement with respect to the setup of Proactive Outreach Manager (POM) zones is true?
- An organization defined in a specific zone can, under certain circumstances, use more resources than have been assigned to that zone.
- One campaign can run simultaneously in multiple zones on a system.
- Licenses are automatically moved between zones if needed.
- The allocation of the Agent Manager can be changed without disruption of any currently logged in agents.
Correct answer: D
Question 5
To send certain alarm codes to the syslog server, which three actions are required? (Choose three.)
- Setup the syslog server to accept the alarm codes.
- Administer an email address to receive the alarms.
- Enable sending of events to syslog.
- Administer the Syslog Server IP address and port.
Correct answer: ABD
Question 6
Which report displays information starting with the intial inbound or outbound call and ending with the termination of the CCXML page?
- Data Report
- Session Detail Report
- Application Detail Report
- Contact Detail Report
Correct answer: B
Explanation:
Reference:https://downloads.avaya.com/css/P8/documents/100146998(20) Reference:
https://downloads.avaya.com/css/P8/documents/100146998
(20)
Question 7
Which EPM web page is used to specify the report data to be collected from an MPP and for how long the data will be stored?
- MPP Servers
- Report Data Configuration
- EPM Servers
- Report DB Settings
Correct answer: A
Explanation:
Reference:https://www.devconnectprogram.com/forums/posts/list/1527.page Reference:
https://www.devconnectprogram.com/forums/posts/list/1527.page
Question 8
Proactive Outreach Manager (POM) logs can be viewed from either the EPM web interface or from which disk folder?
- $POM_HOME/logs
- $CATALINA_HOME/webapps/POManager/logs
- $AVAYA_VPMS_HOME/logs/pom
- $AVAYA_MPP_HOME/logs/pom
Correct answer: A
Explanation:
Reference:https://downloads.avaya.com/css/P8/documents/101032783(13) Reference:
https://downloads.avaya.com/css/P8/documents/101032783
(13)
Question 9
In Intelligent Customer Routing (ICR), on which administration page do you configure settings that were previously configured using the icrcca.properties file of the previous release?
- ICR Application Configuration page
- ICR Core Configuration page
- icrcore.properties file
- Destination Configuration page
Correct answer: C
Explanation:
Reference:https://downloads.avaya.com/css/P8/documents/100146405 Reference:
https://downloads.avaya.com/css/P8/documents/100146405
Question 10
Which two components are required to support an Avaya Aura® Experience Portal (AAEP) email application? (Choose two.)
- Speech Server
- Experience Portal Manager
- Media Processing Platform
- Web Application Server
Correct answer: AB
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