Download Avaya Aura Contact Center Implementation.6202.PassGuide.2018-06-01.38q.vcex

Vendor: Avaya
Exam Code: 6202
Exam Name: Avaya Aura Contact Center Implementation
Date: Jun 01, 2018
File Size: 24 KB
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Demo Questions

Question 1
You increased the multicast time to live value on Contact Center Manager Server (CCMS) Later when checking the RTD multicast configuration, it is discovered that the original setting is still in effect. 
Which service must be restarted in Windows Services so that the new value can take effect?
  1. CCMA lceRTDService, the CCMA Real-Time Display Service
  2. CCMS RDC_Service, the Real-Time Data Calculator Service
  3. CCMS RSM_Service, the Real-Time Statistical Manager Service
  4. CCMS SDP_Service, the Statistical Data Propagator Service
Correct answer: D
Question 2
A customer has installed Contact Center Manager Administration (CCMA) to manage Contact Center Manager Server (CCMS). The servers can communicate with other servers and PCs using either multicast or unicast data. How is real-time data sent from the Avaya Aura™ Contact Center servers to the desktop PCs?
  1. CCMS sends only multicast data to CCMA, which then sends either multicast or unicast data to desktop PCs
  2. CCMS sends only multicast data to CCMA, which then sends only multicast data to desktop PCs
  3. CCMS sends only multicast data to CCMA, which then sends only unicast data to desktop PCs
  4. CCMS sends either multicast or unicast data to CCMS, which then sends either multicast or unicast data to desktop PCs
Correct answer: D
Question 3
A customer has just completed installing an Avaya Aura™ Contact Center solution with Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA) and Security Framework, The CCMA Server which was just installed with Security Framework needs to be backed up. 
Which statement about Security Framework backup true?
  1. Use the CCMA Backup and Restore link under CCMA Configuration
  2. Use the Security Framework Backup and Restore utility
  3. The Security Framework can be backed-up using the CCMS Backup Utility
  4. Backup and restore the security framework configuration from the UCM Web Based tool
Correct answer: B
Question 4
You are currently implementing HA (High Availability) campus solution on the Contact Center Manager Server (CCMS), and have done he following:
  • Installed the standby server with its own ELAN and Contact Center LAN IP addresses 
  • Obtained two IP addresses for the managed IP addresses ELAN and the Contact Center LAN 
  • Configured the hosts file and the DNS that will reflect the new managed IP addresses 
  • Marked the server as active with all of the managed IP and standby server IP addresses on the active server under server mode configuration screen 
What is the next step in the deployment of campus HA?
  1. Configure the standby server manually as a standby with the same information that was entered at the active server
  2. Configure a backup location, run immediate backup of the active server, and run a restore of the same backup on the standby server
  3. Enable shadowing on the active server and synchronize the database
  4. Enable shadowing on the standby server and synchronize the active server database
Correct answer: B
Question 5
A customer has an Avaya Aura™ Contact Center with Application Module Link (AML) connectivity to an Avaya Communication Server 1000 (CS1000) switch. Trouble-shooting a Controlled Directory Numbers (CDN) call problem has begun, It has been configured that Contact Center Manager Server (CCMS) has acquired the CDN.  
What should be occurring at this time on the CS1000 switch?
  1. VSID is defined
  2. CNTL should be set to YES
  3. RPRT should be set to YES
  4. The ASID parameter should set to YES
Correct answer: B
Question 6
You are configuring the RSM settings on a newly installed Contact Center manager Server (CCMS). 
Which address is within the acceptable range for use as an IP multicast address on CCMS?
  1. 223.0.0.255
  2. 225.0.1.254
  3. 242.0.1.0
  4. 240.25.255.254
Correct answer: B
Question 7
An Avaya Aura™ Agent Desktop client is running Windows XP with SP3 installed. You want to ensure that the real-time reporting data will be xxx the client.  
Which two methods will ensure this? (Choose two.)
  1. Add Internet Explorer to the firewall exception list
  2. Add the address0.0.0.0 to the trusted site list under the Internet Explorer
  3. Disable both multicast and unicast at the Contact Center Manager Administration (CCMA) server
  4. Open the appropriate ports in the client firewall
  5. Windows XP with SP3 is not supported, only SP2 and lower an supported
Correct answer: AD
Question 8
Which process is performed by the Contact Center Server database migration tool during an upgrade?
  1. It creates a new database for the upgrade to Avaya Aura™ Contact Center
  2. It extracts customer data and prepares it for the upgrade to Avaya Aura™ Contact Center
  3. It upgrades all processes to Avaya Aura™ Contact Center
  4. It migrates Avaya Aura™ Contact Center applications to new server platforms
Correct answer: B
Question 9
You are preparing a Platform Vendor Independent (PVI) server for Contact Center manager Server(CCMS) Application installation. The Contact Center type is an Application Module Link (AML) based Avaya Communications Server 1000 (CS1000). Contact Center multimedia (CCMM) is not a part of the solution. 
Which two statements describe the settings that should be configured from Date and Time? (Choose two.)
  1. Ensure the Windows time service is disabled
  2. Ensure the Windows time service is enabled
  3. Ensure Windows Date and Time Settings are disabled
  4. Ensure Windows Date and Time Settings are enabled
  5. Ensure both “automatically adjust clock for daylight savings changes” and “automatically synchronize with an internet time server” check boxes are selected
Correct answer: AC
Question 10
You are migrating a CCMS database from a previous release of Contact Center Manager Server (CCMS) which was co-resident with Command Control Toolkit (CCTT), and is about to restore the database using the restore option from the database maintenance utility. The new CCMS is co-resident with CCT. 
What will corrupt the database once the restore has completed?
  1. Restore contents=”Data”
  2. Restore contents =”Schema”
  3. Application options = “CCT” and “CCMS”
  4. Applications options= “CCMS” and Media Type = “Tape Drive”
Correct answer: B
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