Download Avaya Aura Contact Center CCT and Multimedia Implementation.6209.CertDumps.2018-07-17.29q.tqb

Vendor: Avaya
Exam Code: 6209
Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation
Date: Jul 17, 2018
File Size: 104 KB
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Demo Questions

Question 1
A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presented. What option must be taken to solve this problem?
  1. The agent user type must be set to supervisor agent
  2. Enter the SIP address of the agent …the voice uri server
  3. The “Create CCT agent” option must be selected
  4. The agent first and last name must be populated
Correct answer: C
Question 2
The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?
  1. Customer LAN
  2. Contact Center Server Subnet
  3. Customer server ELAN
  4. Contact Center Server ELAN
Correct answer: A
Question 3
An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to verify network connectivity from the agent PC to the Contact Center Multimedia server. Which command is used to verify the physical network connection between agent PC to the CCMM server?
  1. Arp
  2. Ping
  3. Tracert
  4. Ipconfig
Correct answer: B
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