Download Avaya Aura Contact Center Multimedia Implementation.6211.VCEplus.2021-11-04.60q.tqb

Vendor: Avaya
Exam Code: 6211
Exam Name: Avaya Aura Contact Center Multimedia Implementation
Date: Nov 04, 2021
File Size: 7 MB
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Demo Questions

Question 1
Where are all agents used in the Avaya Aura® Contact Center POM integration administered?
  1. Avaya IQ
  2. Avaya Aura® Experience Portal
  3. Avaya Proactive Outreach Manager
  4. Contact Center Manager Administration
Correct answer: C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101058499     
Reference: 
https://downloads.avaya.com/css/P8/documents/101058499 
    
Question 2
Where is the administration of outbound campaigns and management of dialinglists performed?
  1. Contact Center Multimedia Server
  2. Avaya Aura® Contact Center 
  3. Avaya Proactive Outreach Manager
  4. Avaya Aura® Media Server
Correct answer: B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100172957
Reference: 
https://downloads.avaya.com/css/P8/documents/100172957
Question 3
Which template would you assign to an Inbound skillset so it can be monitored by thePOMBlending Service?
  1. POM Template
  2. Blending Template
  3. Agent Template
  4. Skillset Template
Correct answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101017355 (27)
Reference: 
https://downloads.avaya.com/css/P8/documents/101017355 (27)
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