Download Avaya Aura Communication Applications Support Certified Exam.72301X.VCEplus.2023-04-05.95q.tqb

Vendor: Avaya
Exam Code: 72301X
Exam Name: Avaya Aura Communication Applications Support Certified Exam
Date: Apr 05, 2023
File Size: 2 MB
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Demo Questions

Question 1
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
  1. Clearly stated the problem.
  2. Detailed the findings.
  3. Clarified the problem.
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?
  1. Identify a patch to fix the problem.
  2. Update the Knowledge Management database.
  3. Implement a solution.
  4. Determine the cause.
Correct answer: D
Question 2
Which statement about Avaya Tier 2/Business Partners is true?
  1. They immediately escalate to Tier 3 as issue is encountered.
  2. They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
  3. They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
  4. They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.
Correct answer: D
Question 3
A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past. Which Discipline in 8D Methodology describes the action of the Network Administrator?
  1. D4
  2. D3
  3. D2
  4. D1
Correct answer: A
Explanation:
Reference:  http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf
Reference:  
http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf
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