Download Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam.7391x.Pass4Sure.2018-03-31.68q.tqb

Vendor: Avaya
Exam Code: 7391x
Exam Name: Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Date: Mar 31, 2018
File Size: 245 KB
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Demo Questions

Question 1
Which three items are needed to properly configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)
  1. the Class of Restriction (COR)
  2. the group extension
  3. the trunk group number
  4. the call distribution method
  5. the Vector Directory Number (VDN)
Correct answer: ABD
Question 2
When creating a vector directory number, or VDN, which four options must be configured to ensure that the call center works correctly? (Choose four.)
  1. Hunt Group
  2. Vector
  3. Extension
  4. Skill Level
  5. Agent Login
  6. Measured Format
Correct answer: ABDE
Question 3
To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?
  1. Use Analog announcements only
  2. Set the queue field to Yes
  3. Use external announcements
  4. Create forced announcements
Correct answer: B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101013903
Reference: https://downloads.avaya.com/css/P8/documents/101013903
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