Download Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam.7391x.PracticeTest.2018-04-13.38q.tqb

Vendor:	Avaya
Exam Code:	7391x
Exam Name:	Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Date:	Apr 13, 2018
File Size:	131 KB

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Demo Questions

A customer is planning to use the Application Enablement Server (AES) so they receive an enhanced set of application programming interfaces that improves the functionality of the Avaya Communication services.

Which statement describes additional benefits the customer would receive by using AES?

It is an optional component of Elite Multichannel
It consolidates multiple CTI servers onto a single platform
It communicates directly with the Multichannel Desktop
It allows the XML server to manage the databases

Correct answer: B

A customer has Elite Call Center package and wants Basic Call Management System (BCMS) for reports.

Which statement is true about scenario?

BCMS is only offered for customers with a Basic Call Center package
BCMS generates Split Reports and not Skills Reports
BCMS has all the functions Call Management System (CMS) supports but with less capacity
BCMS does not support all Call Center Elite features

Correct answer: D

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?