Download Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam.7391x.PracticeTest.2018-07-29.44q.tqb

Vendor: Avaya
Exam Code: 7391x
Exam Name: Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Date: Jul 29, 2018
File Size: 157 KB

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Demo Questions

Question 1
Which properties of the call center must be configured so that hunt groups are treated as skills for the Automatic Call Distribution (ACD)?
  1. The skills only appear as hunt groups if the ACD is set to no, and if Expert Agent Selection is set to no
  2. The skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no
  3. The skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to yes
  4. The skills only appear as hunt groups if the ACD is set to no, and if Expert Agent Selection is set to yes
Correct answer: B
Question 2
Direct Agent calls are not getting counted correctly in Call Management System (CMS). 
What must be administered so that Direct Agent calls are measured properly?
  1. ead-mia
  2. skill-level
  3. Class of Service (COS)
  4. Class of Restriction (COR)
Correct answer: D
Question 3
Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose two.)
  1. Class of Restriction (COR)
  2. Tenant Number (TN)
  3. Class of Services (COS)
  4. Measured
  5. VDN Skill
Correct answer: BE
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100180550
Reference: https://downloads.avaya.com/css/P8/documents/100180550
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