Download Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam.7391x.SelfTestEngine.2018-10-04.47q.tqb

Vendor: Avaya
Exam Code: 7391x
Exam Name: Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Date: Oct 04, 2018
File Size: 167 KB
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Demo Questions

Question 1
Direct Agent calls are not getting counted correctly in Call Management System (CMS). 
What must be administered so that Direct Agent calls are measured properly? 
  1. ead-mia
  2. skill-level
  3. Class of Service (COS)
  4. Class of Restriction (COR)
Correct answer: D
Question 2
Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose two.)
  1. Class of Restriction (COR)
  2. Tenant Number (TN)
  3. Class of Services (COS)
  4. Measured
  5. VDN Skill
Correct answer: BE
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100180550
Reference: https://downloads.avaya.com/css/P8/documents/100180550
Question 3
Which three fields on the Vector Directory Number (VDN) from are only Call Center Elite feature related? (Choose three.)
  1. Best Service Routing (BSR) Application
  2. Skill Preferences (1st, 2nd, 3rd Skills)
  3. VDN Variables
  4. Attendant Vectoring
  5. Meet-me Conferencing
Correct answer: ACD
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