Download Avaya Aura Call Center Elite Support.7492X.VCEplus.2022-01-06.23q.tqb

Vendor: Avaya
Exam Code: 7492X
Exam Name: Avaya Aura Call Center Elite Support
Date: Jan 06, 2022
File Size: 170 KB
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Demo Questions

Question 1
Which three statements are true about virtual routing? (Choose three.)
  1. CTI is a required component for multi-site configuration.
  2. Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user. 
  3. Virtual routing involves only contacts that are non-voice related such as email and chat.
  4. Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow.
  5. Virtual can be implemented in single-site or multi-site configuration.
Correct answer: BCE
Question 2
In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector?  
  1. The vector is activated when the given remote server is the best available.
  2. The vector contacts the specified remote servers, and collects information from that remote server.
  3. The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).
  4. The vector queues the call to the resource that is likely to provide the best service.
Correct answer: B
Explanation:
Reference: http://btbusiness.custhelp.com/euf/assets/TelephoneSystems/Avaya/CallCentre/07_300303_1.pdf
Reference: http://btbusiness.custhelp.com/euf/assets/TelephoneSystems/Avaya/CallCentre/07_300303_1.pdf
Question 3
What are the three consideration requirements for the deployment of Network Call Deflection? (Choose three.)  
  1. The second leg of the call is set up by the redirecting Communication Manager.
  2. Network Call Deflection is only available in Europe and must be compliant with ETSI Supplementary Service Network Call Deflection.
  3. Announcement, collect digits, converse-on, wait for hearing music, wait for the hearing announcement, ringback, or silence cannot be used for NCD.
  4. NCD by the PSTN can occur only if the incoming call to the Avaya Aura® Communication Manager is not answered.
  5. A route-to number r13035485103 must be used in vector step processing, and Net Redir=y in the BSR Application plan.
Correct answer: ACE
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