Download Deploying Cisco Unified Contact Center Express.500-052.CertDumps.2025-12-28.45q.tqb

Vendor: Cisco
Exam Code: 500-052
Exam Name: Deploying Cisco Unified Contact Center Express
Date: Dec 28, 2025
File Size: 140 KB
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Demo Questions

Question 1
What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?
  1. 75
  2. 25
  3. 50
  4. 120
Correct answer: C
Question 2
Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)
  1. Write Document
  2. Place Call
  3. Send HTTP Response
  4. Cache Document
  5. Create URL Document
Correct answer: C, D
Question 3
What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?
  1. 2 ms
  2. 50ms
  3. 10 ms
  4. 80 ms
Correct answer: D
Question 4
Which phones must be associated to the RmCm application user account?
  1. all phones
  2. none, because that user account is not used for phone association
  3. only agent phones that are used with the Cisco Finesse agent desktop
  4. only Cisco Finesse IPPA phones
Correct answer: C
Question 5
A preview outbound dialer uses which source and destination resources?
  1. the personal line of the agent to the customer
  2. the ACD line of the agent to the customer
  3. a CTI port the agent this is redirected to the customer
  4. a CTI port the customer
Correct answer: B
Question 6
In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?
  1. wherever the Cisco Unified CCX server is deployed
  2. the Internet
  3. a corporate network
  4. a demilitarized zone
Correct answer: D
Question 7
Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?
  1. Cisco Unified Communications Manager server
  2. DNS server
  3. NTP server
  4. SMTP server
Correct answer: D
Question 8
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
  1. A supervisor can use Finesse IPPA to act as an agent and accept calls.
  2. An agent can sign in to Finesse IPPA and initiate call recording.
  3. A supervisor can sign in to Finesse IPPA and initiate call recording.
  4. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
  5. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.
Correct answer: C, D, E
Question 9
Which action should you take to convert a high availability over LAN deployment to high availability over WAN?
  1. Apply a 'WAN Standby' license.
  2. Reinstall a second Cisco Unified CCX node and add it to the cluster over WAN.
  3. Do a fresh installation of the whole system as high availability over WAN.
  4. Apply a 'Warm Standby' license.
Correct answer: B
Question 10
In a Cisco Unified Contact Center Express application script, a number is read from an external database The number must then be played out as part of a prompt.
Which Unified CCX Editor step creates a new prompt that can play out the number?
  1. Create Container Prompt
  2. Create Language Prompt
  3. Create Conditional Prompt
  4. Create Generated Prompt
Correct answer: D
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