Download Deploying Cisco Unified Contact Center Express.500-052.CertShared.2023-08-04.23q.tqb

Vendor: Cisco
Exam Code: 500-052
Exam Name: Deploying Cisco Unified Contact Center Express
Date: Aug 04, 2023
File Size: 69 KB
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Demo Questions

Question 1
Which deployment option is invalid for Cisco Unified Contact Center Express?
  1. a two-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager cluster
  2. a one-node Cisco Unified Contact Center Express cluster connected to two Cisco Unified CommunicationsManager clusters
  3. a one-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified CommunicationsManager Express router
  4. two Cisco Unified Contact Center Express clusters, each with two nodes, connected to the same Cisco Unified Cisco Unified Communications Manager cluster
Correct answer: B
Question 2
If you use skills-based routing, where is the agent selection criteria defined?
  1. in the Contact Service Queue definition
  2. in the Resource definition
  3. in the Skill definition
  4. in the Skill Group definition
Correct answer: A
Question 3
In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?
  1. recording
  2. monitoring
  3. embedded browser
  4. call-control buttons
Correct answer: D
Question 4
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
  1. Contact Service Queue
  2. Skill Groups
  3. Resource Groups
  4. competence levels
Correct answer: A
Question 5
Which information is readable to Cisco Collaboration Software in the cloud?
  1. PII
  2. plain text name value pair
  3. PII and plain text name value pair
  4. No information is readable to Cisco collaboration Software.
Correct answer: D
Question 6
A customer purchases 200 Cisco Unified Center Express Premium agent seats in order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?
  1. a router
  2. a gateway
  3. 30 outbound IVR ports
  4. 30 agent seats
  5. 15 agent seats
Correct answer: BC
Question 7
Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.)
  1. Historical Reports Data Store
  2. Historical Reporting Client
  3. Cisco Unified Intelligence Center
  4. Cisco Supervisor Desktop
Correct answer: BC
Question 8
What are the peripheral variables in the Set Enterprise Call Info step related to?
  1. call variables
  2. custom variables
  3. script parameters that are passed from the application configuration
  4. ECC variables
Correct answer: A
Question 9
Which facility is provided to debug a Cisco Unified CCX script live with a real voice call?
  1. Cisco Unified Contact Center Express Editor
  2. Reactive Debugging
  3. Accept Step
  4. Proactive Debugging
Correct answer: B
Question 10
Select a statement about the Call Subflow step that is not true.
  1. A subflow can access all variables in the calling script.
  2. When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow.
  3. After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.
  4. The same subflow can be invoked from different scripts.
Correct answer: A
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