Download Deploying Cisco Unified Contact Center Express.500-052.NewDumps.2023-08-04.23q.tqb

Vendor: Cisco
Exam Code: 500-052
Exam Name: Deploying Cisco Unified Contact Center Express
Date: Aug 04, 2023
File Size: 68 KB
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Demo Questions

Question 1
Which deployment option is invalid for Cisco Unified Contact Center Express?
  1. a two-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager cluster
  2. a one-node Cisco Unified Contact Center Express cluster connected to two Cisco Unified CommunicationsManager clusters
  3. a one-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified CommunicationsManager Express router
  4. two Cisco Unified Contact Center Express clusters, each with two nodes, connected to the same Cisco Unified Cisco Unified Communications Manager cluster
Correct answer: B
Question 2
If you use skills-based routing, where is the agent selection criteria defined?
  1. in the Contact Service Queue definition
  2. in the Resource definition
  3. in the Skill definition
  4. in the Skill Group definition
Correct answer: A
Question 3
In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?
  1. recording
  2. monitoring
  3. embedded browser
  4. call-control buttons
Correct answer: D
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