Download Administering Cisco Contact Center Enterprise.500-442.VCEplus.2022-10-12.59q.tqb

Vendor:	Cisco
Exam Code:	500-442
Exam Name:	Administering Cisco Contact Center Enterprise
Date:	Oct 12, 2022
File Size:	204 KB

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Demo Questions

What are the two main features of the Cisco VVB? (Choose two.)

provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition(ASR) and Text-To-Speech (TTS) capabilities
allows an agent to retrieve the required information through voice commands without interacting with a customer
supports only one language for Cisco VVB server prompts for Automated Speech Recognition(ASR) and Text-To-Speech (TTS) capabilities
provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
allows customers to retrieve the required information through voice commands without interacting with an agent

Correct answer: AE

Explanation:

Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features:Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies.Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent.Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. Provides more comprehensive and effective customer service by efficiently handling call traffic with selfservice or fast transfer to the correct agent the first time.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configurationguide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf

Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features:

Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies.
Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent.
Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities.
Provides more comprehensive and effective customer service by efficiently handling call traffic with selfservice or fast transfer to the correct agent the first time.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configurationguide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

Dialed Numbers
Agents
Routing Scripts
Administrative Scripts
Deleted Objects

Correct answer: AC

How can the Extension Mobility feature be described?

As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
As part of the configuration, both device profiles and phones need to be added to the pg user account.
The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

Correct answer: C

Explanation:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-featureconfiguration-guide_chapter_011101.html

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