Download Administering Cisco Contact Center Enterprise.500-442.ExamTopics.2025-06-11.20q.vcex

Vendor: Cisco
Exam Code: 500-442
Exam Name: Administering Cisco Contact Center Enterprise
Date: Jun 11, 2025
File Size: 13 KB
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Demo Questions

Question 1
What are two possible Outbound Dialing Modes? (Choose two.)
  1. Accept Mode
  2. Preview Mode
  3. Progression Mode
  4. Predictive Mode
  5. Direct Predictive Mode
Correct answer: BD
Question 2
What is the function of the CVP Subdialog Return element in a VXML application?
  1. populate variables sent back to Virtualized Voice Browser
  2. populate variables sent back to VXML Server
  3. populate variables sent back to VXML Gateway
  4. populate variables sent back to CCE
Correct answer: A
Question 3
How are additional ICM Tools added?
  1. Admin Server node will add the additional tools provided in the Administration Tools folder.
  2. The Logger Server node will add the additional tools provided in the Administration Tools folder.
  3. Script Editor is available in the PG and ICM Router server.
  4. PG Server node will add the additional tools provided in the Administration Tools folder.
Correct answer: D
Question 4
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
  1. Workflow
  2. Config Manager Tools
  3. Call Trace
  4. ReasonCode
  5. Script Editor
Correct answer: AB
Question 5
What are two parts of a Single Sign-on message flow? (Choose two.)
  1. IdS detects the user has a valid access token
  2. Browser issues PUT of the Finesse desktop with an access token
  3. IdP provides a login page for authenticating the user
  4. IdS provides a login page for authenticating the user
  5. IdS detects the user has an invalid access token
Correct answer: BC
Question 6
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
  1. Skill Targets
  2. Media routing domain
  3. Call type
  4. Network VRU
  5. ICM script
Correct answer: AB
Question 7
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
  1. Security Configuration Designer
  2. Security Administrator
  3. Report Definition Designer
  4. Report Designer
  5. Dashboard Administrator
Correct answer: BD
Question 8
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
  1. the file format is mp3
  2. G729
  3. G711 mu-law or a-law
  4. the file format is wav
  5. the max file size is 40 MB
Correct answer: BC
Question 9
Which two steps are required to configure a Supervisor? (Choose two.)
  1. make sure the Supervisor has an Active Directory Account
  2. assign the Supervisor to a Precision Queue
  3. assign the Supervisor to only one Team
  4. ensure that “Is Supervisor” is checked
  5. assign the Supervisor to a Skill Group and Precision Queue
Correct answer: DE
Question 10
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? (Choose two.)
  1. Routing scripts
  2. Workflows
  3. Routing Layouts
  4. Skill-groups
  5. Reason Codes
Correct answer: AE
Question 11
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
  1. The PTSN is responsible for routing the call to the agent.
  2. The voice gateway may modify the digits presented to downstream devices.
  3. The PSTN is responsible for delivering the inbound call to a voice gateway.
  4. The voice gateway is responsible for routing the call to the agent.
  5. The voice gateway provides IVR functionality in a Contact Center deployment.
Correct answer: BC
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