Download Advanced Administration and Reporting of Contact Center Enterprise.500-443.VCEplus.2024-08-12.60q.tqb
| Vendor: | Cisco |
| Exam Code: | 500-443 |
| Exam Name: | Advanced Administration and Reporting of Contact Center Enterprise |
| Date: | Aug 12, 2024 |
| File Size: | 429 KB |
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Demo Questions
Question 1
Which ICM component delivers Route request to ICM Central Controller?
- WB
- AW/HDS/DDS
- CU1C
- IVRA/RU PG
Correct answer: C
Explanation:
The ICM component that delivers Route request to ICM Central Controller is CVP, as it acts as a routing client that sends routing requests and receives routing instructions from ICM. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10 The ICM component that delivers Route request to ICM Central Controller is CVP, as it acts as a routing client that sends routing requests and receives routing instructions from ICM. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10
Question 2
ABC customer needs to have an External configure bridge for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs. What is the required number of conference bridge resources?
- 2
- 18
- 80
- 100
Correct answer: B
Explanation:
B The required number of conference bridge resources for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs is 18. This can be calculated by dividing the average greeting time by the call rate and multiplying by two (for duplexed PGs). For example: (10 / 8) x 2 = 2.5 x 2 = 5 conference bridge resources per PG pair. Since there are four PG pairs in a PCCE deployment, the total number of conference bridge resources is 5 x 4 = 20. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 97 B The required number of conference bridge resources for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs is 18. This can be calculated by dividing the average greeting time by the call rate and multiplying by two (for duplexed PGs). For example: (10 / 8) x 2 = 2.5 x 2 = 5 conference bridge resources per PG pair. Since there are four PG pairs in a PCCE deployment, the total number of conference bridge resources is 5 x 4 = 20. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 97
Question 3
How is Mobile Agent implemented?
- Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.
- Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected
- iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.
- Local CTI Port is good enough for logged-in Mobile Agent and full functionality.
Correct answer: B
Explanation:
Mobile Agent is implemented by using Remote CTI Port DN which is used by the agent at home and is where callers are routed when this agent is selected. This allows CVP to transfer calls from VRU leg to agent leg using nailed connection mode. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 27 Mobile Agent is implemented by using Remote CTI Port DN which is used by the agent at home and is where callers are routed when this agent is selected. This allows CVP to transfer calls from VRU leg to agent leg using nailed connection mode. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 27
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