Download Implementing Cisco Contact Center Enterprise Chat and Email.500-445.VCEplus.2022-12-10.56q.tqb

Vendor: Cisco
Exam Code: 500-445
Exam Name: Implementing Cisco Contact Center Enterprise Chat and Email
Date: Dec 10, 2022
File Size: 173 KB
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Demo Questions

Question 1
How is Chat Watchdog Interval used?
  1. to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it
  2. to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE
  3. to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE
  4. to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent
Correct answer: D
Question 2
What are two specifications for reporting templates? (Choose two.)
  1. The availability of templates is controlled by licenses.
  2. A user can only create ten reports per template.
  3. Only one report can be created per template.
  4. Any number of reports can be created from a template.
  5. Templates can be deleted.
Correct answer: AD
Question 3
What is the limit of concurrent agents per application server?
  1. 400
  2. 600
  3. 1200
  4. 1800
Correct answer: D
Question 4
In which two ways are chats transferred? (Choose two.)
  1. Only open chat activities in which the customer has not left the chat session can be transferred.
  2. Chats can be transferred to departments directly.
  3. Agents can transfer the chat activities based on the Maximum Task limit setting.
  4. Agents have unlimited transfers of chat activity.
  5. Only one chat activity can be transferred at a time.
Correct answer: AE
Question 5
Which LDAP URL allows configuration in the properties pane under SSO configuration?
  1. Ldap://idap_server:3269
  2. Ldap://idap_server:80
  3. Ldap://idap_server:443
  4. Ldap://idap_server:3268
Correct answer: B
Question 6
Which CLI command verifies the authenticity and integrity of a downloaded ISO?
  1. Openssl dgst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature><ISO Image>
  2. Openssl dst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature><ISO Image>
  3. Openssl dst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature><|SO Image>
  4. Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature><ISO Image>
Correct answer: D
Question 7
Which process scans content and applies regular expressions to mask the sensitive information?
  1. Data leak prevention
  2. Data masking
  3. Data filtering
  4. Data scanning
Correct answer: B
Question 8
Which two types of data does a file server store? (Choose two.)
  1. application files
  2. application log files
  3. error log files
  4. system files
  5. report templates
Correct answer: AD
Question 9
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)
  1. ECE_Default_Queue
  2. ECE_activity
  3. ECE_Inbound
  4. ECE_Email
  5. ECE_Chat
Correct answer: AE
Question 10
What is the formula for a standardized agent count for email?
  1. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10
  2. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6
  3. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20
  4. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4
Correct answer: C
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