Download CompTIA A+ Certification Exam: Core 2.220-1002.ExamTopics.2026-09-25.470q.tqb

Vendor: CompTIA
Exam Code: 220-1002
Exam Name: CompTIA A+ Certification Exam: Core 2
Date: Sep 25, 2026
File Size: 2 MB
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Demo Questions

Question 1
A user's PC has become infected with malware that has a known remediation. Which of the following would MOST likely prevent this from happening again?
  1. Create a restore point.
  2. Utilize a preinstallation environment.
  3. Disable System Restore.
  4. Keep software up to date.
Correct answer: D
Question 2
An end user who travels frequently receives a lot of spam and ransomware emails. The user has asked a technician to help ensure the data is secure and duplicated regularly without the need for equipment. Which of the following would be the BEST method?
  1. Account recovery
  2. Local restore point
  3. Cloud storage
  4. File-level encryption
Correct answer: C
Question 3
A network technician is creating a set of scripts to help complete some common tasks. The technician wants to leave notes within the scripts to explain the purpose of each section and allow for changes later. Which of the following should the technician use?
  1. Inline comments
  2. End-user documentation
  3. Change management
  4. Environmentally aware variables
Correct answer: A
Question 4
A Mac user's operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC.
Which of the following built-in utilities should be used?
  1. Time Machine
  2. Snapshot
  3. System Restore
  4. Boot Camp
Correct answer: A
Question 5
Which of the following installation types would require the use of an answer file to install the OS?
  1. Unattended
  2. Clean
  3. Repair
  4. Upgrade
Correct answer: A
Question 6
A technician has identified malware on a user's system.
Which of the following should the technician do NEXT according to malware removal best practices?
  1. Enable System Restore and create a restore point so no data is lost
  2. Educate the user about how to avoid malware in the future
  3. Update the antivirus software and run a full system scan
  4. Move the infected system to a lab with no network connectivity
Correct answer: D
Question 7
A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs in automatically without a password.
Which of the following account types would the technician MOST likely set up on this kiosk machine?
  1. Guest
  2. Administrator
  3. Power User
  4. Remote Desktop User
Correct answer: A
Question 8
Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?
  1. SSO
  2. Permission propagation
  3. Inheritance
  4. MFA
Correct answer: A
Question 9
Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.
Which of the following should the technician do?
  1. Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot
  2. Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one
  3. Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time
  4. Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved
Correct answer: C
Question 10
A technician is cleaning up a warehouse and has several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques.
Which of the following should the technician do NEXT to proceed with disposal of the batteries?
  1. Place securely in trash receptacles.
  2. Refer to the manufacturer's specific usage.
  3. Review the material safety data sheet.
  4. Conduct an Internet search of disposal techniques.
Correct answer: B
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