Download IT Service Management Foundation based on ISO - IEC 20000.EX0-115.TestKing.2019-03-15.81q.tqb

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Vendor: Exin
Exam Code: EX0-115
Exam Name: IT Service Management Foundation based on ISO / IEC 20000
Date: Mar 15, 2019
File Size: 254 KB
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Demo Questions

Question 1
What is known as a temporary solution that enables the user to continue working?
  1. Known Error
  2. Request For Change (RFC)
  3. Service Request
  4. Workaround
Correct answer: D
Question 2
What has to be included in a well defined process?
  1. Expected outcomes
  2. Functions
  3. Statistical support
  4. Timelines
Correct answer: A
Question 3
What is a Configuration Baseline?
  1. A benchmark of the service provider's capability
  2. A configuration audit report
  3. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
  4. The change requests allocated to a release
Correct answer: C
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