Download IT Service Management Foundation based on ISO - IEC 20000.EX0-115.TestKing.2019-03-15.81q.vcex

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Vendor: Exin
Exam Code: EX0-115
Exam Name: IT Service Management Foundation based on ISO / IEC 20000
Date: Mar 15, 2019
File Size: 55 KB
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Demo Questions

Question 1
What is known as a temporary solution that enables the user to continue working?
  1. Known Error
  2. Request For Change (RFC)
  3. Service Request
  4. Workaround
Correct answer: D
Question 2
What has to be included in a well defined process?
  1. Expected outcomes
  2. Functions
  3. Statistical support
  4. Timelines
Correct answer: A
Question 3
What is a Configuration Baseline?
  1. A benchmark of the service provider's capability
  2. A configuration audit report
  3. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
  4. The change requests allocated to a release
Correct answer: C
Question 4
Which process includes the responsibility of recovering the service as quickly as possible?
  1. Availability Management
  2. IT Service Continuity Management
  3. Incident management
  4. Problem Management
Correct answer: C
Question 5
What is the definition of IT Service Management?
  1. An organization supping services to one or more customers
  2. Best practice guidance for operating services
  3. Requirements for delivering service based upon best practices
  4. Specialized organizational capabilities providing value to customers
Correct answer: D
Question 6
Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?
  1. Availability Management
  2. Incident Management
  3. Service Desk
  4. Service Level Management
Correct answer: C
Question 7
What is a Known Error?
  1. A serious incident whose resolution is known
  2. A Problem that is resolved
  3. A Problem for which the cause and Workaround have been identified
  4. A Problem that cannot be matched
Correct answer: C
Question 8
Which process or function has the responsibility of distributing information to users?
  1. Change Management
  2. Customer Relationship Management
  3. Incident Management
  4. Service Desk
Correct answer: D
Question 9
The success and failure of Releases shall be measured. What is included in these measurements?
  1. The frequency and types of Releases
  2. The Incidents related to a Release in the period following a Release
  3. The Release dates
  4. The Request for Change (RFC)
Correct answer: B
Question 10
What defines Service Quality'?
  1. A series of activities that can be assessed in advance by a provider and customer
  2. Achieving a 99.999% continuous level of availability
  3. Meeting stated customer requirements and expectations
  4. Providing a cost-effective service
Correct answer: C
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