Download IT Service Management Foundation Bridge.ITSM20FB.Pass4Success.2026-07-24.49q.vcex

Vendor: Exin
Exam Code: ITSM20FB
Exam Name: IT Service Management Foundation Bridge
Date: Jul 24, 2026
File Size: 225 KB
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Demo Questions

Question 1
Who or what should always be informed in case a release is rejected, delayed or cancelled?
  1. The senior management representative
  2. Business relationship management
  3. Change management
  4. Incident management
Correct answer: C
Question 2
What is meant by the Urgency of an Incident?
  1. the degree to which the solution of an incident tolerates delay
  2. the degree to which the incident gives rise to a deviation from the normal service level
  3. the time needed by IT Services to resolve the incident
  4. the relative importance of the incidents when handling them
Correct answer: A
Question 3
What is the objective of the service reporting process?
  1. to document measures taken to manage information security effectively within all service activities
  2. to minimize disruption to the business by using the information contained in reports in order to identify and analyze the cause of Incidents
  3. to produce agreed, timely, reliable, accurate information to aid decision making and effective communication
  4. to provide progress reports on the planning and implementation of service management
Correct answer: C
Question 4
What is a parameter for measuring progress relative to key objectives in an organization?
  1. Balanced Scorecard (BCS)
  2. Critical Success Factor (CSF)
  3. Key Performance Indicator (KPI)
  4. Service Improvement Program (SIP)
Correct answer: C
Question 5
Which process is responsible for registering the relationships within the IT infrastructure?
  1. Asset Management
  2. Change Management
  3. Configuration Management
  4. Release Management
Correct answer: C
Question 6
Which of the following activities in the Problem Management process is related to the Change Management process?
  1. identifying Problems
  2. classifying Problems
  3. correcting Problems
  4. investigating a solution
Correct answer: C
Question 7
What is required for an implementation of IT Service Management to be successful?
  1. A top-down approach whereby the management of the organization strongly and visibly enforces the implementation
  2. Buy-in specifically from the levels in the organization which will be operationally involved in IT Service Management activities
  3. The appointment of a specialist department responsible for the development of the process structures
  4. The involvement and commitment of personnel at all levels in the organization from operational staff to top management
Correct answer: D
Question 8
Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?
  1. Availability Management
  2. Incident Management
  3. Service Desk
  4. Service Level Management
Correct answer: C
Question 9
A company decides to apply the principle of continual improvement. Which action would result from this decision?
  1. Analyze and evaluate the existing situation to identify areas for improvement
  2. Analyze customer satisfaction and identify resulting actions
  3. Review the Service Management System at least annual
  4. Start an internal service organization evaluation
Correct answer: A
Question 10
In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?
  1. Capacity Management
  2. Service Level Management
  3. Configuration Management
  4. Availability Management
Correct answer: A
Question 11
What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?
  1. Capacity management
  2. Incident management
  3. Information security management
  4. Release management
Correct answer: C
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