Download Genesys Cloud Certified Professional - Contact Center Admin.GCP-GC-ADM.VCEplus.2021-06-22.60q.tqb

Vendor: Genesys
Exam Code: GCP-GC-ADM
Exam Name: Genesys Cloud Certified Professional - Contact Center Admin
Date: Jun 22, 2021
File Size: 213 KB
Download Exam

How to open VCEX files?

Files with VCEX extension can be opened by ProfExam Simulator.

Download
ProfExam Simulator

Purchase
Coupon: EXAM_HUB

Discount: 20%

ProfExam Simulator ProfExam Simulator ProfExam Simulator ProfExam Simulator ProfExam Simulator

Demo Questions

Question 1
A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
  1. Skill
  2. Time since they last handled an ACD interaction
  3. Cost
  4. Department
Correct answer: A
Explanation:
Reference: https://help.mypurecloud.com/articles/specify-routing-ettings/
Reference: https://help.mypurecloud.com/articles/specify-routing-ettings/
Question 2
Which definition matches the After Call Work option Mandatory, Time-boxed?
  1. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
  2. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After CallWork early.
  3. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their AfterCall Work early.
  4. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.  
Correct answer: B
Explanation:
Reference: https://help.mypurecloud.com/articles/configure-call-work-settings/
Reference: https://help.mypurecloud.com/articles/configure-call-work-settings/
Question 3
Currently, you manage all agents’ schedules by using a spreadsheet.
This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.  
You would like to be able to schedule agents in an easier and more automated way. 
What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?
  1. Workforce Management
  2. Workflow Process Automation
  3. Genesys Cloud Architect
  4. Genesys Cloud Reporting
Correct answer: A
Explanation:
Reference: https://help.genesys.com/pureconnect/desktop/printables/optimizer_help.pdf
Reference: 
https://help.genesys.com/pureconnect/desktop/printables/optimizer_help.pdf
CONNECT US
HOW TO OPEN VCE FILES

Use VCE Exam Simulator to open VCE files
Avanaset

HOW TO OPEN VCEX AND EXAM FILES

Use ProfExam Simulator to open VCEX and EXAM files
ProfExam Screen

ProfExam
ProfExam at a 20% markdown

You have the opportunity to purchase ProfExam at a 20% reduced price

Get Now!