Download Genesys Cloud Certified Professional - Contact Center Admin.GCP-GC-ADM.ExamTopics.2025-11-07.21q.vcex

Vendor: Genesys
Exam Code: GCP-GC-ADM
Exam Name: Genesys Cloud Certified Professional - Contact Center Admin
Date: Nov 07, 2025
File Size: 14 KB
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Demo Questions

Question 1
Which of the following options are used when scheduling a report? (Choose three.)
  1. Time period
  2. Custom Date Range
  3. Recurrences
  4. Time zone
  5. Start Time
Correct answer: ABC
Question 2
Select the applicable options for Genesys Cloud Architect. (Choose three.)
  1. Play pre-recorded messages
  2. Convert text to speech
  3. Configure queues
  4. Configure skills
  5. Receive and route calls
Correct answer: ABE
Question 3
If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)
  1. Blank Script
  2. Default Callback Script
  3. Default Inbound Script
  4. Default Outbound Script
  5. Collection Script Template
  6. Sales Script Template
Correct answer: AC
Explanation:
AB: 1 - Mosted
AB: 1 - Mosted
Question 4
Which of the following media types can be selected when creating a report? (Choose three.)
  1. Voice
  2. Email
  3. Voicemail
  4. Chat
Correct answer: ABD
Explanation:
ABD: 2 - Mosted
ABD: 2 - Mosted
Question 5
Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)
  1. Update the Do Not Call list with records that have the appropriate wrap-up code
  2. Determine how many evaluations per hour to assign to a quality evaluator
  3. Set up a schedule to run a daily report
  4. Automatically assign an evaluation for all calls over 5 minutes
  5. Determine how long to retain recordings and whether to archive or delete them
Correct answer: BDE
Explanation:
BDE: 3 - Mosted
BDE: 3 - Mosted
Question 6
The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?
  1. 8
  2. 6
  3. 4
  4. 2
Correct answer: B
Explanation:
B: 2 - Mosted
B: 2 - Mosted
Question 7
When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.
  1. True
  2. False
Correct answer: B
Question 8
What statements are true regarding contact lists used for outbound campaigns? (Choose three.)
  1. Contact lists must contain the home phone number and first and last name fields, at a minimum
  2. Contact lists are read-only and cannot be updated by the agents
  3. A contact list can have its own unique structure, including an arbitrary number of phone number types
  4. Each campaign can have its own contact list, or contact lists can be shared among campaigns
  5. To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name
Correct answer: CDE
Explanation:
BCD: 1 - MostedCDE: 1
BCD: 1 - MostedCDE: 1
Question 9
Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)
  1. Languages
  2. Intent of Call
  3. Skills
  4. Agent Availability
Correct answer: AC
Explanation:
AC: 2 - Mosted
AC: 2 - Mosted
Question 10
What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?
  1. Scoring
  2. Monitoring
  3. Calibration
  4. Evaluation
Correct answer: C
Question 11
Which dialing mode allows the agent to see customer information before dialing?
  1. Progressive
  2. Predictive
  3. Preview
  4. Power
Correct answer: C
Explanation:
C: 1 - Mosted
C: 1 - Mosted
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