Download Genesys Cloud CX Certified Professional - Consolidated.GCP-GCX.ExamTopics.2025-09-23.138q.vcex

Vendor: Genesys
Exam Code: GCP-GCX
Exam Name: Genesys Cloud CX Certified Professional - Consolidated
Date: Sep 23, 2025
File Size: 59 KB
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Demo Questions

Question 1
Which of the following components can be added to scripts? (Choose four.)
  1. Visual Basic Control
  2. Text
  3. Call Flow
  4. Checkbox
  5. Web Page
  6. Image
Correct answer: BDEF
Explanation:
BDEF: 11 - Mosted
BDEF: 11 - Mosted
Question 2
When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)
  1. The default protocol
  2. TCP
  3. TLS
  4. SIP
  5. UDP
Correct answer: BCE
Explanation:
BCE: 25 - Mosted
BCE: 25 - Mosted
Question 3
What additional functionality does Communicate bring to Genesys Cloud CX?
  1. Knowledge-based features, such as FAQs and communities.
  2. Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.
  3. Call center features, such as ACD and scripting.
  4. Directory capabilities, such as advanced search, profiles, and keyword searching.
Correct answer: B
Explanation:
B: 18 - Mosted
B: 18 - Mosted
Question 4
Which of following file formats are available to export a report? (Choose three.)
  1. .doc
  2. .xls
  3. .txt
  4. .docx
  5. .xlsx
  6. .pdf
Correct answer: ABF
Explanation:
BEF: 2 - Mosted
BEF: 2 - Mosted
Question 5
Which of the following best defines the performance view for Agents?
  1. Used to monitor real-time contact center metrics.
  2. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  3. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
  4. Used to view historical data only.
Correct answer: B
Explanation:
B: 9 - Mosted
B: 9 - Mosted
Question 6
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.
  1. True
  2. False
Correct answer: B
Explanation:
B: 15 - Mosted
B: 15 - Mosted
Question 7
Select the factors which can cause report generation failures and increased runtimes. (Choose two.)
  1. Adjusting report parameters in order to include fewer agents, queues, and interactions.
  2. Running reports during peak hours.
  3. Reviewing and ensuring the usage of scheduled reports.
  4. Asking every team member to run and save a copy of the report.
Correct answer: BD
Explanation:
BD: 12 - Mosted
BD: 12 - Mosted
Question 8
Which of the following Edge features provides client and server-side call matching?
  1. SIP gateway
  2. SIP proxy
  3. Media server
  4. Call broker
Correct answer: B
Explanation:
B: 29 - Mosted
B: 29 - Mosted
Question 9
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:
  1. Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.
  2. Creating a number-plan to identify premium-rate numbers.
  3. Manually training users to prevent calling premium-rate numbers.
  4. Configuring trunks to identify premium-rate numbers.
Correct answer: B
Explanation:
B: 11 - Mosted
B: 11 - Mosted
Question 10
Which of the following is not a Quality Management feature?
  1. Evaluation Forms
  2. Policies
  3. Scheduling
  4. Interaction Recording
Correct answer: C
Explanation:
C: 29 - Mosted
C: 29 - Mosted
Question 11
Which of the following statements defines a critical question in an Evaluation Form?
  1. Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
  2. Critical questions are questions that the agent must answer.
  3. Critical questions are multiple choice questions that have a higher weightage than non-critical questions.
  4. If answered "No", critical questions will result in an evaluation score of zero for the interaction.
Correct answer: A
Explanation:
A: 10 - MostedD: 1
A: 10 - MostedD: 1
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