Download Genesys Cloud CX Certified Professional - Consolidated.GCP-GCX.ExamTopics.2026-04-03.145q.tqb

Vendor: Genesys
Exam Code: GCP-GCX
Exam Name: Genesys Cloud CX Certified Professional - Consolidated
Date: Apr 03, 2026
File Size: 408 KB
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Demo Questions

Question 1
Which view helps supervisors analyze performance issues with a specific skill in one or more queues?
  1. Agents
  2. Queues Activity
  3. Skills Performance
  4. Interactions
Correct answer: C
Question 2
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?
  1. Availability
  2. SIP Access Control
  3. Outbound
  4. Calling
Correct answer: B
Question 3
You can add more than one outbound route to the contact center.
  1. True
  2. False
Correct answer: A
Question 4
Number plan determines how many and which digits are necessary for call routing.
  1. True
  2. False
Correct answer: A
Question 5
Why are Divisions important in an organization?
  1. Divisions are used to divide interactions equally between 2 or more queues.
  2. Divisions allow the organization to control which roles can be assigned to users.
  3. Divisions allow grouping and segregation of objects while keeping them inside the same organization.
  4. Divisions define which users can be assigned to queues.
Correct answer: C
Question 6
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
  1. True
  2. False
Correct answer: A
Question 7
Alerts that have been read are not included in the alert count, even if they are still active.
  1. True
  2. False
Correct answer: A
Question 8
What is the distinguishing feature between queues and groups?
  1. Queues can have agents as members, while groups cannot.
  2. Both queues and groups have the same ACD capabilities.
  3. Unlike groups, queues allow for more complex scenarios like skill-based routing.
  4. Queues can be used in Architect flows, while groups cannot.
Correct answer: C
Question 9
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?
  1. Workgroups
  2. Rooms
  3. Groups
  4. Roles
Correct answer: D
Question 10
The license used by a user is determined by the permissions enabled in the roles assigned to that user.
  1. True
  2. False
Correct answer: A
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