HP2-H40: Selling HP Personal Systems Hardware

What is a benefit of selling HP value rather than specifications?

It enables customers to review quotes from different organizations, and determine the optimum solution based on product needs.
It allows customers to compare the features and advantages of a particular product, and assess the potential benefits of their organization.
It ensures customers are able to realistically compare product features and determine the fastest products for their organization.
it moves the conversation from price and product features, and enables the customer to recognize the tangible value of the solution in the context of their business needs.

Correct answer: D

A customer says that they knocked over a glass of water onto their notebook. Now the customer needs a replacement, because the notebook is not working anymore. Which feature should be turned into a benefit for the customer?

HP DuraFinish
spill resistant keyboard
HP DisplaySafe frame
business-rugged magnesium chassis

Correct answer: B

Explanation:

There is a HP Fully waterproof NiteVue glow-in-the-dark keyboard, constructed from phosphorescent plastic. A Backlit keyboard is optional. User replaceable. Incorrect Answers:A: HP DuraFinish is a durable, scratch-resistant surface treatment that helps protect your notebook’s palm rest, display cover, and touchpad from daily use.C: The HP DisplaySafe frame offers additional protection for the LCD panel with a 360 degree rubber bumper.References: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c00351572

There is a HP Fully waterproof NiteVue glow-in-the-dark keyboard, constructed from phosphorescent plastic. A Backlit keyboard is optional. User replaceable.

Incorrect Answers:

A: HP DuraFinish is a durable, scratch-resistant surface treatment that helps protect your notebook’s palm rest, display cover, and touchpad from daily use.

C: The HP DisplaySafe frame offers additional protection for the LCD panel with a 360 degree rubber bumper.

References: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c00351572

If a customer is looking for a business desktop that has the largest choice of form factors, what should be recommended?

HP ProDesk
HP business desktop
HP Z1 workstation
HP EliteDesk

Correct answer: D

Explanation:

EliteDesk/EliteOne offers:Global availability + longest lifecycle HP’s top of the line elite business programs and services Largest choice of form factors MIL-SPEC 810G reliability testing References: http://h30614.www3.hp.com/collateral/LasVegas2013/presentations/BB3414.pdf (page 18)

EliteDesk/EliteOne offers:

Global availability + longest lifecycle
HP’s top of the line elite business programs and services
Largest choice of form factors
MIL-SPEC 810G reliability testing

References: http://h30614.www3.hp.com/collateral/LasVegas2013/presentations/BB3414.pdf (page 18)

What do 73% of CIOs believe will impact their business as much or more than the Internet of the late 90s?

workflow
collaboration
mobility
security

Correct answer: C

Explanation:

Mobility is becoming a business workflow enabler. 73% of global CIOs believe mobility will impact their business as much, or more than, the Internet in the late. References: http://www.colt.net/news/cios-feel-more-vulnerable-than-five-years-ago/

Mobility is becoming a business workflow enabler. 73% of global CIOs believe mobility will impact their business as much, or more than, the Internet in the late.

References: http://www.colt.net/news/cios-feel-more-vulnerable-than-five-years-ago/

How should a sales professional describe HP Subscription and HelpDesk to their customers?

It is a part of the HP managed device solution.
It is a helpdesk that the customers subscribe to for support of their PC fleet.
It includes PC and accessories, all fully managed from one place.
It is a cloud solution for the HP Elite products that they currently own.

Correct answer: B

Explanation:

HP Subscription keeps your small or medium business running strong through fresh hardware every two to three years – and available software and services. All at an affordable, predictable monthly cost. It’s a great way to simplify IT support and focus on your growing business. Helpdesk is the easy answer to tech support for your small or medium business, with affordable monthly payments to fit your budget. It’s available to you 24x7, and covers all major brands1, devices, and operating systems. Service features 24x7 HP support from highly-trained, US-based experts Covers desktops, laptops, tablets, smartphones and connected technology, such as printers. All brands supported, including Dell, Apple and Lenovo. Advanced tools to get in and clean up, tune-up, or set up your computer and software Learn References:http://www8.hp.com/us/en/services/smb/subscription.htmlhttp://www8.hp.com/us/en/services/smb/helpdesk.html

HP Subscription keeps your small or medium business running strong through fresh hardware every two to three years – and available software and services. All at an affordable, predictable monthly cost. It’s a great way to simplify IT support and focus on your growing business.

Helpdesk is the easy answer to tech support for your small or medium business, with affordable monthly payments to fit your budget. It’s available to you 24x7, and covers all major brands1, devices, and operating systems.

Service features

24x7 HP support from highly-trained, US-based experts
Covers desktops, laptops, tablets, smartphones and connected technology, such as printers. All brands supported, including Dell, Apple and Lenovo.
Advanced tools to get in and clean up, tune-up, or set up your computer and software

Learn

References:

http://www8.hp.com/us/en/services/smb/subscription.html

http://www8.hp.com/us/en/services/smb/helpdesk.html

An education customer needs to provide personal computing facilities in several dedicated computer rooms, in order to support a large number of students at very low cost. Which product line should be offered?

HP business desktops
HP ElitePad
HP EliteBook Folio 1000
HP thin clients

Correct answer: D

Explanation:

A thin client, sometimes called a lean client, is a a low-cost endpoint computing device that relies heavily on a server for its computational role. References: http://searchnetworking.techtarget.com/definition/thin-client

A thin client, sometimes called a lean client, is a a low-cost endpoint computing device that relies heavily on a server for its computational role.

References: http://searchnetworking.techtarget.com/definition/thin-client

Which security feature helps a customer defend their data?

HP Mobile Connect
HP Touchpoint Manager
HP Secure Erase
HP Remove my PC

Correct answer: B

Explanation:

From helping you enforce a mobile security policy to wiping a device, HP Touchpoint Manager features the tools you need to ensure all your managed devices' security — and brings you greater peace of mind. References: http://www8.hp.com/us/en/solutions/touchpoint-manager/details.html

From helping you enforce a mobile security policy to wiping a device, HP Touchpoint Manager features the tools you need to ensure all your managed devices' security — and brings you greater peace of mind.

References: http://www8.hp.com/us/en/solutions/touchpoint-manager/details.html

Which desktop range has the most affordable price points that HP offers?

HP business desktops
HP Z440 Tower
HP ProOne
HP EliteDesk

Correct answer: D

Explanation:

References: http://store.hp.com/us/en/mlp/desktops/elitedesk--prodesk---workstations

What kind of worker is the target user for the HP 200 Notebook?

task worker
knowledge worker
mobile professional
basic user

Correct answer: D

Explanation:

References: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c02866540

Why is it important to sell HP Business Personal Systems portfolio?

because they are the cheapest products to sell
because customers will be familiar with the HP brand
because HP Business Personal Systems go beyond the products and are designed to meet customers’ expectations
because HP only sells Windows devices

Correct answer: C

Explanation:

A profound transformation is taking place in the workplace. Significant changes are occurring in the dynamics of the workforce—including where people work and the way they work. In this new workplace, consumerization meets commercialization. IT decision makers are challenged with more complexity than even before as BYOD finds its way on to the network. Join us to learn how HP is leading this transformation by designing products that people want — and also meet IT requirements. References: https://www.youtube.com/watch?v=Ak1tyL3u7Eg

A profound transformation is taking place in the workplace. Significant changes are occurring in the dynamics of the workforce—including where people work and the way they work. In this new workplace, consumerization meets commercialization. IT decision makers are challenged with more complexity than even before as BYOD finds its way on to the network. Join us to learn how HP is leading this transformation by designing products that people want — and also meet IT requirements.

References: https://www.youtube.com/watch?v=Ak1tyL3u7Eg

Vendor:	HP
Exam Code:	HP2-H40
Exam Name:	Selling HP Personal Systems Hardware
Date:	Jul 03, 2018
File Size:	166 KB

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