Download ITIL Foundation (syllabus 2011).ITILFND.CertDumps.2016-04-26.180q.vcex

Vendor: ITIL
Exam Code: ITILFND
Exam Name: ITIL Foundation (syllabus 2011)
Date: Apr 26, 2016
File Size: 113 KB

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Demo Questions

Question 1
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
  1. Service level management
  2. IT operations management
  3. Capacity management
  4. Incident management
Correct answer: B
Question 2
Which of the following options is a hierarchy that is used in knowledge management?
  1. Wisdom - Information - Data - Knowledge
  2. Data - Information - Knowledge - Wisdom
  3. Knowledge - Wisdom - Information - Data
  4. Information - Data - Knowledge - Wisdom
Correct answer: B
Question 3
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
  1. Service design: Design the processes
  2. Service strategy: Develop the offerings
  3. Service transition: Plan and prepare for deployment
  4. Service operation: IT operations management
Correct answer: A
Question 4
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
  1. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
  2. Public frameworks are always cheaper to adopt
  3. Public frameworks are prescriptive and tell you exactly what to do
  4. Proprietary knowledge has been tested in a wide range of environments
Correct answer: A
Question 5
Which of the following is an objective of business relationship management?
  1. To identify patterns of business activity
  2. To ensure high levels of customer satisfaction
  3. To secure funding to manage the provision of services
  4. To ensure strategic plans for IT services exist
Correct answer: B
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