Download ITIL Foundation (syllabus 2011).ITILFND.CertKey.2019-02-02.310q.tqb

ProfExam Suite - Black Friday
Vendor: ITIL
Exam Code: ITILFND
Exam Name: ITIL Foundation (syllabus 2011)
Date: Feb 02, 2019
File Size: 1 MB
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Demo Questions

Question 1
A process owner is responsible for which of the following? 
  1. Defining the process strategy 
  2. Assisting with process design 
  3. Improving the process 
  4. Performing all activities involved in a process
  1. 2, 3 and 4 only
  2. All of the above
  3. 1, 2 and 3 only
  4. 1, 2 and 4 only
Correct answer: C
Question 2
Which one of the following is concerned with policy and direction?
  1. Capacity management
  2. Governance
  3. Service design
  4. Service level management
Correct answer: B
Question 3
Which of the following should be considered when designing measurement systems, methods and metrics?  
1. The services  
2. The architectures  
3. The configuration items  
4. The processes
  1. 1, 2 and 3 only
  2. 1, 3 and 4 only
  3. 2, 3 and 4 only
  4. All of the above
Correct answer: D
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