Download ITIL Foundation (syllabus 2011).ITILFND.NewDumps.2019-08-07.220q.tqb
| Vendor: | ITIL |
| Exam Code: | ITILFND |
| Exam Name: | ITIL Foundation (syllabus 2011) |
| Date: | Aug 07, 2019 |
| File Size: | 683 KB |
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Demo Questions
Question 1
Which one of the following is NOT a characteristic of a process?
- It is measurable
- It delivers specific results
- It responds to specific events
- It structures an organization
Correct answer: D
Question 2
Which of the following is the best definition of IT service management?
- An internal service provider that is embedded within a business unit
- A complete set of all the documentation required to deliver world class services to customers
- Technical implementation of supporting IT infrastructure components
- The implementation and management of quality IT services that meet business needs
Correct answer: D
Question 3
Which of the following are reasons why ITIL is successful?
- ITIL is vendor neutral
- It does not prescribe actions
- ITIL represents best practice
- All of the above
- 1 and 3 only
- 1 and 2 only
- 2 and 3 only
Correct answer: A
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