Download ITIL Foundation (syllabus 2011).ITILFND.NewDumps.2019-08-07.220q.vcex

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Vendor: ITIL
Exam Code: ITILFND
Exam Name: ITIL Foundation (syllabus 2011)
Date: Aug 07, 2019
File Size: 136 KB
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Demo Questions

Question 1
Which one of the following is NOT a characteristic of a process?
  1. It is measurable
  2. It delivers specific results
  3. It responds to specific events
  4. It structures an organization
Correct answer: D
Question 2
Which of the following is the best definition of IT service management?
  1. An internal service provider that is embedded within a business unit
  2. A complete set of all the documentation required to deliver world class services to customers
  3. Technical implementation of supporting IT infrastructure components
  4. The implementation and management of quality IT services that meet business needs
Correct answer: D
Question 3
Which of the following are reasons why ITIL is successful?
  1. ITIL is vendor neutral
  2. It does not prescribe actions
  3. ITIL represents best practice
  1. All of the above
  2. 1 and 3 only
  3. 1 and 2 only
  4. 2 and 3 only
Correct answer: A
Question 4
Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?
  1. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
  2. Public frameworks are always cheaper to adopt
  3. Public frameworks are prescriptive and tell you exactly what to do
  4. Proprietary knowledge has been tested in a wide range of environments
Correct answer: A
Question 5
What are customers of IT services who work in the same organization as the service provider known as?
  1. Strategic customers
  2. External customers
  3. Valued customers
  4. Internal customers
Correct answer: D
Question 6
What should a service always deliver to customers?
  1. Applications
  2. Infrastructure
  3. Value
  4. Resources
Correct answer: C
Question 7
Which of the following are sources of best practice?
  1. Academic research
  2. Internal experience
  3. Industry practices
  1. All of the above
  2. 1 and 3 only
  3. 1 and 2 only
  4. 2 and 3 only
Correct answer: A
Question 8
What are customers of IT services who do NOT work in the same organization as the service provider known as?
  1. Strategic customers
  2. External customers
  3. Valued customers
  4. Internal customers
Correct answer: B
Question 9
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
  1. Business services
  2. Component services
  3. Supporting services
  4. Customer services
Correct answer: C
Question 10
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
  1. Employers
  2. Stakeholders
  3. Regulators
  4. Accreditors
Correct answer: B
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