Download ITIL Foundation (syllabus 2011).ITILFND.PracticeTest.2018-04-15.189q.tqb
| Vendor: | ITIL |
| Exam Code: | ITILFND |
| Exam Name: | ITIL Foundation (syllabus 2011) |
| Date: | Apr 15, 2018 |
| File Size: | 605 KB |
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Demo Questions
Question 1
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
- Employers
- Stakeholders
- Regulators
- Accreditors
Correct answer: B
Question 2
Which of the following are the MAIN objectives of incident management?
- To automatically detect service-affecting events
- To restore normal service operation as quickly as possible
- To minimize adverse impacts on business operations
- 1 and 2 only
- 2 and 3 only
- 1 and 3 only
- All of the above
Correct answer: B
Question 3
What is the name of the group that should review changes that must be implemented faster than the normal change process?
- Technical management
- Emergency change advisory board
- Urgent change board
- Urgent change authority
Correct answer: B
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