Download ITIL Foundation (syllabus 2011).ITILFND.PracticeTest.2018-07-24.305q.tqb

Vendor: ITIL
Exam Code: ITILFND
Exam Name: ITIL Foundation (syllabus 2011)
Date: Jul 24, 2018
File Size: 1 MB

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Demo Questions

Question 1
Which of the following CANNOT be provided by a tool?
  1. Knowledge
  2. Information
  3. Wisdom
  4. Data
Correct answer: C
Question 2
Which one of the following is the purpose of service level management?
  1. To carry out the service operations activities needed to support current IT services
  2. To ensure that sufficient capacity is provided to deliver the agreed performance of services
  3. To create and populate a service catalogue
  4. To ensure that an agreed level of IT service is provided for all current IT services
Correct answer: D
Question 3
Which one of the following activities does application management perform?
  1. Defining where the vendor of an application should be located
  2. Ensuring that the required functionality is available to achieve the required business outcome
  3. Deciding who the vendor of the storage devices will be
  4. Agreeing the service levels for the service supported by the application
Correct answer: B
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