Download ITIL Foundation (syllabus 2011).ITILFND.Prep4Sure.2018-09-18.240q.tqb

Vendor: ITIL
Exam Code: ITILFND
Exam Name: ITIL Foundation (syllabus 2011)
Date: Sep 18, 2018
File Size: 850 KB

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Demo Questions

Question 1
Which of the following statements BEST describes the aims of release and deployment management? 
  1. To build, test and deliver the capability to provide the services specified by service design
  2. To ensure that each release package specified by service design consists of a set of related assets and service components
  3. To ensure that all changes can be tracked, tested and verified if appropriate
  4. To record and manage deviations, risks and issues related to the new or changed service
Correct answer: A
Question 2
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
  1. Implementing service and process improvements
  2. Reviewing measurements and metrics
  3. Creating a baseline
  4. Defining measurable targets
Correct answer: D
Question 3
Which one of the following can help determine the level of impact of a problem?
  1. Definitive media library (DML)
  2. Configuration management system (CMS)
  3. Statement of requirements (SOR)
  4. Standard operating procedures (SOP)
Correct answer: B
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